Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives. When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages. Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs. If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us!

About the Team:

ARCC is a Global Team responsible for ensuring AR is accurate as well as Credit and Collections duties

What You Will Do in This Role

Collections

• Managing Aging and securing timely payments

• Managing allocated accounts and coordinating with customers to secure payment byemail/phone

• Managing Dunning Cycle Statements and Letters

Dispute and Aged Balance Management

• Ability to identity problem accounts and aged balances

• Handling disputes by coordinating with both internal teams and the customer

• Minimize cases of Bad Debt

Credit

• Reviewing Credit and Payment Terms Requests

• Reviewing and releasing of Credit Holds

• Updating Credit Limits and Payment Terms in all systems including ERP and Partner Portals

Reconciliations

• Reconciliation of customers statements

• Reconciliation of ERP to Partner Portals

Cash Forecasting

• Ability to forecast accurately based on securing customer commitments and/or trendanalysis

Invoice Delivery

• Ensuring timely delivery of invoices to customers

• Uploading invoices to customer and third party portals

Mailbox Management

• Manage workload to respond and action queries and requests within SLA

Refund Management

• Coordinate with AR Team, Supplier Admin and AP to process refund requests

Relationship Building

• Build working relationships with supporting teams such as Sales Operations, Deal Desk,Order Management and Tax.

Systems Integration and Initiatives

• Perform UAT as per direction from Project Team Lead

What You’ll Need to be Successful in this Role:

• Graduate Level

• 3-5 years in Order to Cash/Collections or equivalent work environment

• 2 cumulative years of software Industry experience, with international experiences a plus

• Experience of working with and delivering results to key stakeholders and customers

• Proven ownership in managing and resolving escalations

• Speak and write English fluently

• Excellent written and verbal communication skills

• Strong decision-making abilities

• Work independently with minimum supervision

• Adaptable and flexible

• Ability to prioritize day to day tasks

• Ability to work in a pressurized environment

• Flexibility to support monthly and quarterly finance deadlines, as well as shift requirements in a busy multinational environment

Technologies:

• SFDC – general knowledge

• Oracle – general knowledge

• Microsoft Excel, PowerPoint required

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. 

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

Gen complies with all anti-discrimination laws. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.