Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The role:

The Transformation, Strategy & Planning Lead will be part of a newly formed horizontal Operations and & Technology (O&T) Transformation office, reporting into the Head of the O&T Transformation Office PMO. The O&T Transformation Office is a newly established organization responsible for providing oversight, standards and central reporting for the technology and operation components of Citi’s multi-year transformation programs organized into 6 distinct program groups. The team will be matrixed into the CAO Transformation office and the 3 Citi Operations and Technology sectors. The CAO Transformation office is organized around the 6 program groups and is accountable for management and oversight of large, complex programs that span technology and business deliverables. The O&T Transformation office will serve as hub to organize, report and status all the technology components of the plans.

This role will be responsible for organizing the team to complement the various transformation offices to create the right partnerships so that the group provides value-added services. The role will help plan the team’s deliverables and look across the 6 program groups’ end-to-end and help provide coordinate processes and own the planning activities for the department. The role will look at the overall progress of the plans to ensure Citi is progressing against the stated goals of each program.

In addition, this role will be responsible for providing a strategic lens over the activities to look for optimization opportunities, and help provide horizon reporting and story boards to be used with senior management and the CIO offices.

Responsibilities:

• Your primary objective will be to ensure the successful delivery of large-scale complex projects starting with the OCC Consent Order.

• Deputize for the O&T Transformation PMO, representing the global team in various leadership forums

• Collaborate with the O&T Transformation leadership team to develop short terms plans and medium to long term roadmap for process improvement

• Own, Oversee and prioritize various books of work initially relating to the OCC consent order

• Partner with stakeholders to design robust processes and governance robust that proactively identify challenges and develop capability for preventative controls, as well as effective escalation and senior management discussion.

• Provide leadership over project management execution, proactively overcoming challenges and driving timely delivery

• Deliver strategic planning as well as critical presentations (often at board/exec level) partnering with stakeholders, ensuring appropriate syndication and approvals

• Perform the necessary review, challenge and correction to status commentary for Red/Amber Milestones and Deliverables. Own Commitment and RBCM delivery for the OCC Consent Order.

• Deploy best practice project management standards for on-time delivery, and early issue detection. Perform necessary forecasting to ensure we have zero surprises for when risks emerge or issues materialize

• Ensure transparency and effective management, tracking, and escalation of issues, risks, and assumptions

• Provide senior program / project status reporting across the broad book of work

• Support senior management across O&T in the completion of ad-hoc regulatory and audit exercises e.g. provide first draft content and then collaborate to finalize submissions

• Chair the working groups, ensuring that all contributing teams are aware of what’s required of them, that risks are actively managed before they become issues, and ensuring successfully delivery

• Provide status reporting and updates at senior governance forums

• Manage PMO resources to ensure that program management best practices and Citi standards are adhered to

Qualifications:

• Experience of running complex, high profile, high impact projects/ programs from a Markets, COO or Finance team

• Relevant experience in a leadership role, including people management

• Relevant experience of managing regulatory change within Financial Services.

• Experience in Technology, Middle Office or Operations, including Transformation desirable as is experience in Risk & Control and/or Audit.

• Strong wholesale lending product knowledge with exposure to the Credit and Lending lifecycle management and end-to-end processes, operational procedures, control design and metrics, product processing platforms and booking models.

• Delivered large scale transformation technology programs, involving organizational structures and processes.

• Strong attention to detail with ability to distil complex ideas into clear and simple communication.

• Demonstrate a consistent track record having worked as a Program or Project Manager, Lead, PMO or department head, managing teams and large, strategic cross-functional projects

• Previous program/project management, consulting, technology and/or management

• Consistently demonstrates clear and concise written and verbal communication

• Demonstrated internal and external negotiation skills

• CAPM, PMP, PgMP and/or MBA are beneficial but not essential

 

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
 

#LI-BH1

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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