WHO ARE WE LOOKING FOR?

Asia-Pacific Latin-America (APLA) is a multi-cultural, growth Geography that is seeking a Business Systems Analysis Manager in our Pacific Territory with strong people management experience and both functional finance & supply chain knowledge, underscored by deep technical expertise. The candidate will be able to lead the team to align technology platforms and solutions with business operations through detailed analysis/process documentation resulting in the necessary insights, requirements and ultimately the delivery of solutions to serve our business.

The Business Systems Analysis Manager must have exceptional leadership skills to grow and develop a team of experienced system analysts in a time of significant change. They must be able to build strong partnerships with cross functional leaders and stakeholders.

Critical to this role is an understanding of the end-to-end Lifecycle of the products, obsessing over how products are performing in production and working closely with our global Production Support organizations as well as product owners to assess incident and problem trends impacting the business.  

Managing the application catalog for local and legacy technology solutions and environments, working to drive towards global platforms and capabilities as well as proper operational management will be key to your success.

To be successful, the candidate will need to have technical expertise (or demonstrated ability to quickly attain) in one or more of: SAP Supply Chain; and/or Finance (SAP FICO & SAP Central Finance) and Corporate Functions. Experience in Warehouse Management Systems (WMS), preferably Manhattan; and/or Transport Management Systems (TMS), preferably BlueYonder / Centiro is desired.

Experience managing through implementation and integration of SAP S/4 HANA, and associated change management activities, as well as a strong understanding of the integration process of multiple systems is greatly valued. Experience working with both B2B and B2C businesses is considered a bonus.

You will also need the ability to adapt quickly, learn new technologies and identify needed adaptations to meet local market needs.

WHAT WILL YOU WORK ON?

In this role, you will partner with cross functional teams to ensure that the technology needs are addressed. With that, you will support the team to manage the intake of new initiatives from our business partners in the Pacific territory, helping to assess them against strategic objectives and defined priorities.  In addition, as we deliver technology solutions you will play a critical role in assessing and determining the technical delivery and last mile approach in Pacific.

Key responsibilities include:

Grow and develop a team of experienced professionals to challenge mindset and status quo, to deliver the latest technology solutions to best meet our business partners’ needs. Drive the team to analyse existing business process and systems to identify inefficiencies and opportunities for further optimisation, leading to impactful change. Ensure project delivery on/ahead of time, lead testing and quality assurance to ensure functionality of implemented systems. Partner with the Production Support team to ensure that all the incidents are managed and resolved in a timely manner, providing the team with escalation avenues as needed. Lead training and support to facilitate the adoption of new/ existing systems and processes, ensuring end users and technology teams are well versed in best practices for all solutions.

WHO WILL YOU WORK WITH?

Reporting to the Pacific Technology Director and part of the Pacific Technology Leadership Team, you will lead a team of experienced BSAs, together serving as experts of the local market and business needs and translating those insights into technical requirements for global technology solutions. You will work closely with technical product, engineering, and production support organizations across the entire lifecycle of technology products utilized in Pacific.

You will partner with cross functional teams from Technology + Finance + Demand Supply Management + Logistics and Operations + Marketing + Digital to drive organizational goals.

WHAT YOU BRING

• Bachelor’s degree in computer science, Information Systems, Business, or other relevant experience.

• Business system analyst (BSA) experience with excellent analytical skills and ability to document business processes, translate business requirements into technical solution requirements, drive change.

• Specialization in one or more of (or demonstrated ability to quickly attain): SAP Supply Chain; SAP FICO & SAP Central finance; experience with WMS (Manhattan); TMS (Blue Yonder/Centiro) is desired.

• SAP S/4 HANA implementation experience preferred.

• Experience working with both B2B & B2C businesses in an international context is preferred

• Understanding of configuration, maintenance of integrations across multiple external applications.

• Demonstrated ability in people management, able to grow and develop an experienced team.

• Able to work independently and proactively drive step change in process, performance, and impact.

• Strong strategic thinking skills and business acumen

• Strong customer service approach, hands-on, collaborative attitude, outstanding interpersonal skills, and experience working with cross functional teams. Ability to communicate effectively to both technical/non-technical stakeholders.

• Self-motivated, with a high sense of accountability, urgency, and drive and ability to deal with ambiguity and work in a dynamic, results-oriented matrixed environment.

• Flexible & adaptable, ability to manage competing priorities.