Managed Service Operations Analyst Senior

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

• Global Asset Administration to maintain records of transactions related to syndication loan and Private debt market.
• Researches and resolves complex operational requests.

About the team: 

• We bring together market-leading growth solutions and premiere operational services which primarily serve the investment bank and broker-dealer community with front-to-back best-of-breed solutions.
• Our solutions include – Loan syndication, capital market, private debt, and middle market.
• Data processing volumes require more than a billion transactions to be processed on any given product and that requires employing the latest technology stack and best of monitoring tools.
• About 2500 FIS employees around the globe working with our solutions.
• Total $1.1 Billion Annual Revenue
• 68 of our clients are FIS Top 125 clients.

What you will be doing:

• Responsible for performing the day-to-day operational tasks.
• Proactively work with client service team, settlement teams and onshore support team for timely clearance and resolutions of issues.
• Ensure all items assigned are actively performed with accuracy.
• Ensure timely completion of assigned tasks.
• Clear communication with onshore Managers and other support team.
• Respond on Client service escalated mails.
• Collaborate with other teams with responsibility for systems of record to ensure successful end to end delivery.
• Assist in providing status updates on problem resolutions and outstanding issues to other team members.
• Assist with process improvement by contributing ideas to improve team efficiency.
• Ensure SOP's/ Job Aids are kept up to date & reviewed with supervisor.
• Other Process documents (Error Log, Query Log, Process Maps, SIPOC, FMEA etc.) should be kept updated.

What you will need:

• Bachelor’s degree or the equivalent combination of education, training and work experience.
• 4+ yrs work experience in financial services.
• Responsible for the quality and completion of own work.
• Good written and verbal communication skills.

• Candidate should be flexible to support business in extended hours.
• Good knowledge in MS-excel.
• Quick learner and proactive in handling additional tasks.

Added bonus if you have:

• Experience of Loan syndication and financial services.
• Fluent in English
• Excellent communicator – ability to discuss concerns and issues with other support team.

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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