• You are a UX leader experienced with emerging technology and retail lending
• Our team is committed to providing the best digital experience for our customers
• Through collaboration we deliver the best customer experience across digital platforms

This is a 12 Month Fixed Term Contract with possibility to extend

Do work that matters:
CommBank is reimagining the future of digital banking and the way we interact with our customers. This Senior Experience Designer role will work on projects within the Home Buying portfolio, predominantly those related to Home buying customer journeys involving the CommBank App, NetBank and staff facing systems. Your Customer Centred Design approach will create integrated, simple and easy-to-use digital experiences.

See yourself in our team 
Reporting to the Experience Design Lead you will be part of the Experience Design Chapter which is responsible for delivering the digital Customer Experience vision for the retail arm of the Bank.

This team consists of experience designers & visual designers who work closely with digital research and product squads to deliver customer driven outcomes.

Where will you go?

If you live the values and demonstrate the people and digital capabilities we can offer great opportunities for progression. This role can progress to an Experience Design Lead role overseeing a portfolio of products and projects within Digital.

 In any given week you will

• Manage several projects autonomously with overview from the Experience Design (ED) Lead
• Work with other Experience Designers and Lead to create and implement a cohesive UX strategy for our products
• Assist Lead to scope, plan and provide estimates for your projects
• Use the digital strategy to deliver customer-centric experiences through the creation of decision trees, UI flows, wireframes and interactive prototypes including detailed documentation
• Using data and exploratory research you’ll understand the customer and business drivers behind the products you’re designing, to deliver measurable outcomes
• Manage stakeholders including diverse groups including Product Owners, Dev/Engineering, Sales, Marketing, Legal and Compliance representatives
• Work closely with delivery teams to ensure design assets and specifications fit with their requirements, including Product Owners and Dev/Engineering teams, some based remotely

We are interested to hear from people who have

• Expert knowledge of customer centred design balanced with commercial acumen
• Strong communication skills with success presenting design in a clear and persuasive manner
• Confident cross-functional stakeholder management and influencing skills
• Strong problem-solving, conceptual and design skills to drive solutions at all levels of detail across responsive web platforms
• You are expert designing for desktop web, mobile web and native apps
• Experience utilising and contributing to design systems
• An ability to visualise solutions in appropriate ways: e.g. flows, free-hand sketching, white-board facilitation, wire framing, hi-fidelity UI mock-ups and prototyping
• Experience using customer research, usability testing, behavioural or digital analytics to drive and enhance design optimisation
• Experience designing for complex, transactional consumer interfaces across multiple devices
• Experience successfully planning and managing UX project delivery within an Agile development framework to agreed timeframes and budgets

Please include a portfolio demonstrating UX process, low and high-fidelity design skills, outcomes delivered with your application.

Advertising End Date: 06/10/2024