• Create game-changing, world-class digital experiences for Qantas Frequent Flyers      
• Take on a new challenge helping execute product vision, strategy and roadmap collaboratively with the Qantas App team
• Permanent position based at our head office in Mascot 

Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyers. We are seeking a highly skilled and experienced Senior Business Analyst with strong technical skills to join our team in Qantas Loyalty, in the Qantas App. The ideal candidate will play a crucial role in driving our business forward by leveraging their expertise in both business analysis and technical domains.

The Senior Business Analyst will be responsible for analysing business needs, identifying solutions, and ensuring the successful implementation of technical projects. This role requires a blend of strong analytical capabilities, deep technical knowledge, and excellent communication skills to bridge the gap between business and technology teams.

Key Responsibilities -

• Conduct thorough business needs analysis to understand stakeholder requirements
• Develop detailed business requirements documents, functional specifications, and process flow diagrams
• Collaborate with stakeholders to prioritise requirements and define project scope
• Analyse and understand technical systems and architectures
• Translate business requirements into technical specifications
• Work closely with development teams to ensure technical solutions meet business needs
• Utilise advanced data analysis techniques to derive insights from our data
• Develop and maintain reports, and dashboards.
• Present data-driven recommendations to stakeholders
• Serve as a point of contact between business units and technical teams
• Facilitate meetings and workshops to gather requirements and provide project updates
• Communicate complex technical concepts to non-technical stakeholders effectively

You’ll have –

• 5 years experience as a Business Analyst or Technical Business Analyst
• Tertiary Qualification - Degree qualified in finance / commerce, IT, engineering, data science or applied maths
• Agile qualifications or 5 years experience working in Agile ways of working
• Strong commercial and technical acumen
• Knowledge of and passion for data, analytics, and innovation
• Organised and strong facilitation skills
• Strategic thinker with advanced problem solving skills to navigate complexity
• Strong relationship management skills
• Ability to take ownership of work streams and deliver autonomously

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Be a part of something special and play your part in the Qantas story – apply today!

Applications Close: 20 August 2024

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.