At ALSAC you do more than make a living; you make a difference.
We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®
Job Description
As a Senior Advisor, Experimentation, you will play a pivotal role in discovering and validating innovative ways to enhance our business outcomes. You will be instrumental in fostering a culture of experimentation, supporting training, governance, planning, and processes that enable robust decision science and testing methodologies across our digital experiences. Your work will directly contribute to creating personalized supporter journeys and driving impactful engagement as a member of the ALSAC Digital Product Insights and Enablement team.
Key Responsibilities:
- Experimentation Leadership: Apply the scientific method to identify and validate new strategies for donor and supporter engagement.
- Data-Driven Insights: Utilize rigorous qualitative and quantitative data to advise on experimentation opportunities and monitor performance, translating complex information into actionable recommendations.
- Strategic Collaboration: Work closely with internal teams to devise and optimize strategies, ensuring alignment with business goals and audience needs.
- Test Management: Oversee various types of tests and research efforts, including A/B tests, multivariate tests, usability tests, surveys, field studies, and customer call center data mining.
- Process Improvement: Create documentation and roadmaps for experimentation efforts, seeking opportunities to automate processes and develop testing frameworks.
- Stakeholder Engagement: Collaborate with multiple teams and stakeholders, managing relationships across all levels of the organization.
Qualifications:
- Educational Background: Bachelor’s Degree in Business Administration, Marketing, Economics, Cognitive Science, or Information Science.
- Experience: 5-8 years of experience in user research, including usability testing, online surveys, focus groups, user observation, and field research.
- Analytical Skills: Strong understanding of quantitative, behavioral analysis, and statistical concepts.
- Design Knowledge: Familiarity with user interface design processes, user-centered design principles, and practices.
- Strategic Thinking: Excellent conceptual and strategic thinking skills.
- Collaboration: Ability to work collaboratively in a fast-paced environment with tight deadlines and rapidly changing technology.
- Technical Acumen: Strong understanding of current technology offerings and emerging trends.
- Testing Expertise: Proficiency in testing methodologies and user acceptance techniques to enhance products.
- Communication: Ability to clearly and effectively communicate recommendations to diverse audiences.
#LI-TM1
Benefits & Perks
The following Benefits & Perks apply to Full-Time Roles Only.
We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.