Job Description:

CBE Companies, a global provider of contact center services, has an immediate need for an IT Business Analyst and we would LOVE to connect with you about this exciting career opportunity! As a result of exceptional performance and growth in our industry, we are looking for the “Best-of-the-Best” to join our winning team and support both recent and future growth! Why would CBE be a good fit for you?

With over 1200 employees currently, CBE has been providing quality jobs throughout the US for 90 years—and we’re still going strong because we offer employees:

• Competitive starting wage!

• Excellent benefits package; medical, dental, and vision coverages, 401K retirement plan with company match, tuition reimbursement, paid time off, amongst many other perks!

• Ongoing training & support!

• Career culture with many opportunities for advancement!

Come work for Training magazine Top 100 award winner! Also recently recognized for the second year in a row as a Top Workplace in the USA, CBE is committed to “doing the right thing”; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success—and we’re looking for people who value opportunity, challenge, innovation, results, and FUN!

Invest in your future with a company that will invest in YOU!

The IT Business Analyst will serve as the bridge between the business needs and technology solutions. This role involves gathering, compiling, and understanding business requirements, analyzing, and designing technology solutions, and ensuring they align with the organization's goals. The IT Business Analyst will work closely with stakeholders, project managers, and development teams to deliver high-quality IT solutions.

Job Details:

• The role of an IT Business Analyst, one of the primary responsibilities is to collaborate closely with stakeholders to gather, document, and prioritize business requirements. This involves conducting detailed interviews, workshops, and surveys with key stakeholders, including business leaders, end-users, and other relevant parties. The goal is to understand their needs, challenges, and objectives comprehensively. By actively listening and engaging in these discussions, the IT Business Analyst ensures that all relevant information is captured accurately and comprehensively.

• Once the requirements are gathered, the IT Business Analyst meticulously documents them in a clear and structured manner. This documentation serves as a reference point throughout the lifecycle, ensuring that all stakeholders have a common understanding of the project’s goals and scope. Additionally, the IT Business Analyst works to prioritize these requirements based on factors such as business impact, feasibility, and urgency, helping to ensure that the most critical needs are addressed first.

• Beyond gathering and documenting requirements, the IT Business Analyst plays a crucial role in analyzing and translating these business needs into technical specifications and system designs. This involves breaking down complex business processes and requirements into detailed, actionable technical requirements that developers and IT teams can understand and implement. The IT Business Analyst must possess a deep understanding of both business processes and technical systems to create solutions that are both effective and feasible. This translation process ensures that the final IT solutions align perfectly with the business objectives, ultimately contributing to the organization’s success.

• The IT Business Analyst is tasked with developing functional specifications and system design documents. This involves creating blueprints that outline how the system should function to meet business requirements. These documents serve as critical guides for the development teams, detailing the system's functionality, including user interfaces, data structures, and workflows. The IT Business Analyst ensures these specifications are precise and thorough, reducing ambiguities and potential misinterpretations.

• The IT Business Analyst will continue to collaborate closely with development team throughout the implementation process. This collaboration ensures that the solutions being developed align perfectly with the business requirements. By maintaining open lines of communication and providing ongoing support, the IT Business Analyst helps to identify and resolve issues promptly, ensuring that the final product not only meets but exceeds the expectations of the stakeholders. This synergy between analysis, design, and development is crucial for delivering high-quality IT solutions that drive business success.

• For the IT Business Analyst, project coordination involves acting as a liaison between business units, technology teams, and support teams, participating in project planning, execution, and monitoring to ensure project goals are met. This includes participating in all stages of project planning, from defining project scopes and timelines, to execution and ensuring that all parties are aligned, facilitating effective communication and collaboration, to monitoring and progress tracking, with the IT Business Analyst ensuring that project milestones are achieved and that any issues are promptly addressed to keep the project on track.

• The IT Business Analyst also plays a crucial role in testing and quality assurance. This includes creating test cases, participating in various types of testing (such as unit, integration, and user acceptance testing), and validating that the system performs as expected. The IT Business Analyst meticulously identifies, documents, and tracks issues and defects, working closely with development teams to ensure they are resolved efficiently.

• Furthermore, the IT Business Analyst is responsible for process improvement, analyzing existing business processes to identify opportunities for enhancement, and recommending and implementing changes to improve efficiency and effectiveness. The IT Business Analyst continually seeks opportunities to enhance business processes. This involves analyzing current workflows and systems to identify inefficiencies or areas for improvement. By understanding the root causes of issues and bottlenecks, the IT Business Analyst can recommend and implement changes that streamline operations, reduce costs, and improve overall effectiveness. This proactive approach ensures that the organization remains agile and competitive, adapting to changing business needs and technological advancements.

• Creating and maintaining comprehensive documentation is another critical responsibility. The IT Business Analyst ensures that all system implementations and modifications are thoroughly documented, providing a clear reference for future maintenance and updates. This documentation includes but is not limited to technical specifications and process descriptions. Additionally, the IT Business Analyst may be called upon to provide training and support to end-users, ensuring they are fully equipped to utilize new systems and processes effectively. This could include developing training materials, conducting training sessions, and offering ongoing support to address any issues or questions, thereby facilitating smooth transitions, and maximizing user adoption and satisfaction.

• The Company reserves the right to change or assign other duties to this position as appropriate.

• Must be able to perform the essential job duties of the position.  Reasonable accommodations will be provided to qualified individuals with disabilities.

Job Requirements:

• BS/BA Degree in Management Information Systems, Business, Management, Computer Science, or related work experience.

• Two or more years of experience in the design, development, and implementation of software and/or hardware solutions, systems, or products.

• Must be able to obtain government clearance after hire. US Citizenship is required by the US government in order to obtain government clearance.

• Working knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.

• Capable of independently analyzing, profiling, and manipulating data from a large variety of sources.

• Ability to write and understand database queries.

• High level of understanding of software design concepts.

• Demonstrated project management skills.

• Knowledge of relational database technologies.

• Advanced experience and skills with Microsoft Office and Visio tools

• Experience in business analysis tools and methodologies

• Familiarity with software development life cycle (SDLC) and agile methodologies.

The pay range for this position is $73,000-$127,000/year. An individual's actual compensation will depend on the individual's qualifications and experience.

CBE Companies is an Equal Opportunity/Affirmative Action Employer. CBE Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender (including gender identity and transgender status), genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state, and local laws. 

Background check and drug testing required.

CBE Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.