About the role

What you need to know:

We are seeking a Credit Hire motor claims handler with a wide ranging skill set and experience of managing credit hire claims and third party property damage claims (latter is optional).    

The candidate will actively support the department in providing a customer focused, cost efficient claims handling service by a pro-active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework.

The role will be client facing and in addition to coverage, legal liability and quantum analysis, will require interaction with brokers, insureds, external providers and internal stakeholders.

• Manage a portfolio of credit hire claims of most complexity and value
• Managing claim enquiries, coverage determination, quantum analysis and legal liability assessment and providing a strong standard of customer service.
• Ensuring effective vendor and litigation management on motor claims within your allocation.
• Timely, accurate and customer focused claim resolution
• Effective communication on specific and broader motor claims to internal stakeholders and external stakeholders.
• Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved   
• Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Treating Customers Fairly (TCF)
• Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company' internal requirements.
• Work as part of a team and support colleagues so that overall team effectiveness is advanced
• Culture – Take personal responsibility for promoting a ‘can-do’ attitude and demonstrating a pro-active claims handling service.
• Foster good relationships with internal and external customers and drive excellent customer service.

What we’re looking for:

• Experience:
  • Proven experience in handling credit hire claims
  • Good understanding of the end to end motor claims procedures  
• Demonstrate strong communication skills, both written & verbal, in managing various stakeholders (customers, panel lawyers, brokers etc)
• Detailed working knowledge of the legal and regulatory environment within which credit hire motor claims are handled.
• Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.
• Strong policy language and interpretation skills for accurate indemnity decisions
• Self-motivated, proactive team member, while taking individual responsibility for an allocated case load.
• Ability to contribute effectively within a team environment.
• Self-motivated, proactive team member, while taking individual responsibility for an allocated case load.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

CL - Claims

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd