Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to have healthy minds and bodies. We believe in rewarding all our employees with competitive salaries, performance based annual bonuses, stock options and training opportunities.  

If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us make reading lives better. 

The Role: 

Working closely with the Research Manager on their team, the Qualitative Analyst provides essential support to their team to help execute and deliver client projects. The Qualitative Analyst has approximately 1-3 years experience in a research role and is responsible for contributing to strategic insights/research findings to their Research Manager. They can be relied on for project updates, recommendations on additional analysis required, working with other Kobo team members to develop solutions to any project related problems and troubleshoot any issues that arise. 

Your primary responsibilities will include, but are not limited to: 

• Supporting colleagues on all aspects of Kobo research projects' lifecycle, methodology design and proposal, through questionnaire writing and fieldwork, to analysis, reporting and stakeholder presentations 

• Contacting participants (email/telephone), scheduling, and other logistics for qualitative projects 

• Reading, analyzing, and displaying data in PowerPoint report templates 

• Performing secondary research to support primary research-based insights 

• Creating and deploying screener survey links for qualitative fielding 

• Analyzing long/short answer questions from data collection of different qualitative projects 

• Interest in moderating online and/or in person qualitative research 

• Supporting/assisting the UX Design and Product teams in recruiting/scheduling participants for UX research 

The Skillset: 

• 1-3 years of relevant experience 

• University Degree and/or Post-Graduate Certificate in a relevant field (Market Research, Business Insights, Marketing, or other) 

• Solid English communication skills, both written and oral are required (French skills/ other languages are great as well) 

• Excellent skills in Microsoft Office Suite are required 

• Good understanding of qualitative research tools (Ex. Usertesting.com) 

• Able to work within a fast-paced dynamic environment 

• Ability to meet tight deadlines, while maintaining close attention to detail 

• Ability to work independently and with a team 

• Enjoys sharing ideas with others, naturally inquisitive and curious 

• Knowledge of panel management practices to ensure health engagement metrics 

The Perks: 

• Flexible hours and working environment   

• 4 extended summer long weekends  

• Monthly commuting allowance for hybrid employees   

• Training budget + Udemy account   

• Free Kobo device + free weekly e-book or audiobook   

• Weekly Kobo Tech University sessions   

• Daily lunch credit when in-office and in-office snacks   

• Dog friendly office  

About Rakuten Kobo Inc. 

Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative eReading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning eReaders, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies. 

Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially. 

Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.