FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

This role is to handle the company's Operations Governance. The successful candidate will be responsible for the governance of:

1. Anti-Money Laundering Alert Clearance & Quality Assurance
2. Operations Compliance
3. Vendor & Contract Management

Anti-Money Laundering Alert Clearance & Quality Assurance

• Lead and supervise the BAU AML Team to ensure no backog in the daily AML Alert clearance. Put in remediation actions when there is backlog
• Ensure the quality of the AML alert clearance by the 1st line
• Conduct scheduled high risk customer reviews and remediate the information gaps
• Analyze and report the status of AML alert clearance,  the results of quality assurance on the BAU and 1st line teams, the status of data remediation activities at working level and management forums
• Act as the secretariat of AML Working Committee, coordinate with 1st line teams to update the contents of the deck for the Committee’s approval/endorsement, as well as preparing minutes of meeting

Vendor & Contract Management

• Review vendor sourcing and selection to ensure alignment with company's strategic goals and objectives
• Monitor vendor performance, quality, and compliance with contractual obligations and service level agreements (SLAs)
• Negotiate contracts with vendors and handle contract renewals and terminations
• Collaborate with colleagues to identify and evaluate vendor performance issues, risks, and opportunities for cost savings and improved efficiency.
• Lead vendor relationships, including regular communication, performance reviews and issue resolution.
• Ensure that the vendors meet regulatory and compliance requirements
• Ensure annual outsourcing assessments and vendor performance reviews are conducted
• Keep the operations vendor contracts inventory up-to-date

Audit Management  

• Be the point of contact for all audits on operations
• Collaborate with all team members to coordinate audit management tasks and ensure timely completion of all action items.

Compliance

• Point of contact and reference for all insurance operations SOPs and policy documents
• Collaborate with operations team members to conduct scheduled reviews and ensure adherence to SOPs and policies.

“Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements”.

Minimum Job Requirements:

• We require a bachelor's degree in economics, finance, business, information technology, mathematics, or a related area. If you have equivalent experience, we encourage you to apply as well.
• At least 8 years proven experience in insurance operations or operations risk or compliance in financial institutions
• Experience managing team efficiency
• Ability to analyze data and identify trends, issues, and opportunities for improvements
• Excellent communication, negotiation, and leadership skills
• Proficiency in independently prioritizing and managing various responsibilities in a fast-paced work environment
• Diligent and analytical, with an ability to communicate complex matters in a straightforward manner.
• Manage multiple priorities in a fast-paced environment
• An enthusiastic “roll up your sleeves” mentality.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.