Job Description:

Do you want to work for a company who delivers excellence for our Customers and Colleagues?

A company who focuses on our new core values:

• Deliver
• Collaborate
• Community
• Care
• Do the right thing

At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers and colleagues, contacting us with financial enquiries and requests about their loan account. We also provide support to our client’s loan product finance team.

We are looking for colleagues to join our team of Regulatory Agents supporting our colleagues in putting our customers at the heart of everything we do every day. Is that you?

• Do you have a passion for helping make things simple and easy for customers?
• Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?
• Do you get satisfaction from knowing you’ve helped achieve the right outcome for a customer, and even better getting it right first time?
• Do you like to work in a fast paced, ever-changing environment that includes working to strict deadlines?

What are we looking for in our Regulatory Agents?

• Sociable, helpful and eager to provide excellent service to customers.
• An excellent eye for detail, ensuring customer interactions meet our client and regulatory obligations. 
• Keen to take responsibility for managing customer information in line with GDPR.
• Experience of working with computer systems, specifically Microsoft Excel.
• Having knowledge and experience of Financial Conduct Authority (FCA) regulation in complaint handling, particularly Dispute Resolution rules and Customer Outcome Testing is highly desirable. If not, then experience in other regulated environments would also be useful.
• This role involves monitoring customer calls taken by colleagues and assessing them against agreed criteria as well as investigating and resolving customer complaints.
• Strong written and verbal communication skills are essential, both in terms of corresponding directly with customers where concerns are raised or in detailing the outcome of a colleague’s monitored call.
• A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
• And through all this achieve core Key Performance Indicators.

Work Environment:

The role is an office based one working on our site at Cobalt Business Park, Mercury House. There is the possibility of Hybrid working after the first 6 months. Induction training is for a period of 6-Weeks – with 3-Weeks classroom-based training followed then by 3-Weeks on the job training.

We try to have fun, with quizzes, competitions and challenges where we raise funds for our chosen charities/good causes.

Your working hours will be between 8am – 6pm, Monday to Friday. Under exceptional business circumstances there may be weekend working required between the hours of 9am-6pm.

Your shfits could look like this:

Week 1 – 8am-4pm Monday to Friday

Week 2 – 10am-6pm Monday to Friday

What can we offer you?

• Competitive Salary.
• Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme plus lots more.
• Mental health first aider's support.
• Plus, a lot more on offer.

Are you excited about the opportunity to work at DXC? You should be, see here for a list of the awards and recognition - https://www.dxc.com/us/en/about-us/awards-and-recognition

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.