Position Summary...

What you'll do...

The Walmart Marketplace Returns team aims to enhance customer and seller experiences, support seller success, and drive growth by improving our service offerings. This role offers a unique opportunity to create, launch, and manage programs end to end.

We seek ambitious, creative, and people-oriented individuals ready to tackle business challenges innovatively. The ideal candidate will develop and implement a fair and transparent return policy, balancing customer and seller needs, and identify opportunities for process improvement, automation, and innovation. Proficiency in SQL and/or Big Query is essential for data analysis to drive improvements.

As a member of the MP Returns team, you will drive changes to enhance the customer post-purchase experience.

Minimum Qualifications:

• 2-3 years of experience in Business Management eCommerce and/or Business Operations
• 2-3 years of experience working with products and engineers, developing tech capabilities.
• 1-2 years of experience Analyzing data using SQL and/or Big query to identify opportunities for process improvements is a plus.
• Strategize and identify opportunities and drive programs that grow seller sales by meeting and exceeding customer and seller expectations of the online marketplace experience
• Launch & scale programs. Track, communicate and coordinate with various stakeholders and teams across Walmart Marketplace and the company at large (Analytics, Supply Chain, Account Management, Product teams, etc.)

Preferred Qualifications:

• Experienced in Marketplace returns
• Experienced Reverse logistics operations
• Looking for executive presence

You’ll sweep us off our feet if you have:

• Experience developing and leading growth programs, working with product and analytics teams.
• Strong presentation and influencing skills, with the ability to interact with executive-level partners.
• A startup mentality: scrappy, creative, driven, and passionate about being best-in-class.
• A self-starter attitude with attention to detail and the ability to handle ambiguity.
• A track record of delivering results and demonstrating measurable impact on business and customer KPIs.
• Experience making data-driven decisions to prioritize and shape projects.
• Excellent written and verbal communication skills to champion products throughout the organization.
• An attitude to thrive in a fun, fast-paced, startup-like environment.
• A deep understanding of creating amazing experiences for customers/partners.
• A belief in our purpose: save money, live better for customers.

You’ll make an impact by:

• Strategizing and identifying opportunities to drive programs that grow seller sales by meeting and exceeding customer and seller expectations.
• Launching and scaling programs, and coordinating with various stakeholders across Walmart Marketplace and the company (Analytics, Supply Chain, Account Management, Product teams, etc.).
• Developing and executing end-to-end programs focused on product adoption and seller services tool development.
• Measuring, tracking, and analyzing results, reporting progress, and continuously optimizing programs.
• Driving informed decision-making and resolving critical issues by partnering with senior leaders to identify goals, success criteria, assumptions, risks, and known issues.
• Creating communication strategies and content; educating sponsors, stakeholders, and executive leadership on program requirements; and developing and implementing a program management life cycle.
• Analyzing and interpreting information for initiative work streams using various analytical methodologies.
• Developing solutions that reduce costs and meet business goals; prioritizing assignments; ensuring data accuracy; recommending program changes based on data; and persuading cross-functional teams to implement changes.
• Executing multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers to performance; providing resources; identifying performance standards; measuring progress and adjusting performance; developing contingency plans; and supporting continuous learning.
• Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by training and directing others in their use and application; ensuring compliance; and utilizing and supporting the Open-Door Policy.

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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San Bruno, California US-08848:The annual salary range for this position is $91,000.00-$169,000.00

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Bentonville, Arkansas US-09401:The annual salary range for this position is $70,000.00-$130,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in Business, Human Resources, or related field and 2 years’ experience in project management, compliance, operations management or related area OR 4 years’ experience in project management, compliance, operations management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional team, Retail Link, Working with profit and loss responsibilities.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America