At Chewy, we strive to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers.

 We are seeking a Head of Product Design and Research to play a senior leadership role in realizing Chewy’s vision, driving the conception and creation of innovative new products and services. You'll be an authority with vision for User Experience throughout Chewy.  You’ll have the opportunity to think and act big, exercising continuous innovation and a bias for action, coupled with thoughtful experimentation.  This role is a high-profile position that will inspire and empower a team of design leaders to ensure an unparalleled customer experience that enables our customers, businesses, and veterinarian partners to accomplish their goals in the most sophisticated, efficient, and enjoyable way possible.  To achieve this, you will be responsible for developing and socializing a vision that drives engagement and excitement throughout the organization - working closely with our partners in product management and engineering to help shape the next generation of pet parent experiences on Chewy.

 

What You’ll Do:

• Lead cross-team conceptual development; be a strategic inspiring leader in how to implement unmatched experiences that represent the most customer-centric intersection between design, business, content, and technology.
• Influence investment choices that will provide long-term innovation for our customers
• Champion cohesion and consistency in UX design that unites a growing number of features, while continuing to cultivate and evangelize a fervent culture of invention and innovation.
• Recruit, assess, hire, develop, and retain an organization of outstanding UX personnel.

 What You’ll Need:

• 10+ years of experience in User Experience Design in a ecommerce retail environment that includes shown ability leading people leaders. Experience leading a team in a high growth environment; prior success with running employees across multiple products and/or programs.
• Proven track record in attracting, developing, and motivating the talent needed for current and future business needs. Demonstration of maintaining dedication expectations and leading teams to achieve results in a fast-paced environment.
• Experience working in and handling user experience design groups in large, product-based organizations; with a proven record to consider the impact of their decisions, past their own products.
• Proficiency in standard methodologies for User Interface Design, Information Architecture, and Interaction Design; practical knowledge of User Centered Design processes and lifecycles; ability to provide and effectively communicate strategic and tactical recommendations based on quantitative/qualitative data and efficient Design practices.
• Extensive knowledge of the latest design concepts, new technologies, and other developments in the user experience field.
• Efficiency in working across interpersonal boundaries to influence and deliver results.
• Excellent communication, presentation, and social skills; the ability to communicate sophisticated concepts clearly and persuasively across different audiences and varying levels of the organization.
• Bachelor’s, or equivalent degree, in Design, HCI, or related field or equivalent professional experience within the design field.
• Position will require occasional travel.