About the role

• The Associate Client Relationship Manager plays a crucial role in assisting the Client Retention Manager in ensuring excellent customer service and fostering long-term relationships with clients.
• This position provides administrative support and coordination to enhance client retention efforts, streamline processes, timely payment collections and improve client satisfaction.
• Cross-verification of invoices against order forms ensuring the inclusion of all price uplift rates; ensure the accuracy of all billing details including the receipt and acknowledgement of invoices. Handle general administrative tasks, including checking correct order processing, liaise with Order Management for amending invoices, and license swaps, and work with vendor registration support teams to ensure timely payments.
• Update contacts with transactions in GSI – sold to and e-billing, generate renewal Order Forms
• Serve as a point of contact for supporting client inquiries, ensuring prompt and courteous responses. Ensure all renewal notices are prepared correctly and dispatched on time. Help CRM find contacts in LinkedIn, track usage and provide key highlights of usage patterns, Help with various ad hoc marketing event invites.
• Assume ownership of tracking and maintaining implementation logs for all new installations.
• Act as a point of contact for low-value customers, effectively liaising with them on behalf of the Client Relationship Managers.
• Identify opportunities to streamline administrative processes to enhance efficiency, collaborate with cross-functional teams like CRMs, Order Management and Credit Control/Collections teams to implement process improvements. Tracking and improving the list of pending/ overdue renewals by following up with both internal and external stakeholders
• Maintain a structured approach to payment adherence, Act as an Intermediary between CRM and Collections on outstanding invoices,
• Ensuring payments are made in accordance with established schedules and update Account Receivable file in a timely manner.

About You

• Bachelor's degree in business administration, marketing, or a related field (preferred).
• Proven experience in administrative support roles, customer relations.
• Proficiency in CRM software and MS Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills, organizational skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively within a team.
• Customer-focused mindset and dedication to client satisfaction.

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What's in it For You?

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.