At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

This role is responsible for planning, managing, and coordinate the design implementation of all technology infrastructures which includes data center, local hub room network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage and related software to ensure the stable operation of the organization’s IT assets.

Drive technological strategic solution for business requirement and making sure network/end user solution cost expense are on budget, maintain standard service framework.

• Oversee all aspects of the IT Department operations responsible for SSDC, IT infrastructure, Communication (LAN, WAN, email, etc.), database, backup recovery, regulatory compliance
• Manage Cloud infrastructure and Servers, network services
• Manage the day‐to‐day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management
• Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics
• Maintains overall security of the SSDC and mini-hub network, systems, and data
• Ensures high availability of critical business systems hosted by the SSDC and mini-hub
• Owns and maintains strict controls on data/system backups and recoverability
• Manage staff members in their daily activities as well as supporting business projects
• Develop and manage relationships with vendors in support of staff augmentation and systems support
• Manage overall capacity utilization of server/hardware environment ensuring it is optimized to meet business requirements
• Assess, approve, and administer all equipment, hardware and software upgrades
• Develop standard operation procedure and ensure the effectiveness implement

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.