Sr. Business Operations Analyst

Job Type:Full-Time, Exempt

Location:

Belmont, CA / Remote

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for a highly motivated and detail-oriented Sr. Business Operations Analyst to join our team. This role is an excellent opportunity forindividuals looking to advance their career in business operations, including process and analysis. Thesuccessful candidate will play a key role in optimizing our business processes, ensuring operational efficiency, analyzing data to drive decision making, and supporting various operational initiatives. This position is an individual contributor role.

Responsibilities:

In this role, you will be responsible for driving operational excellence and efficiency across the business segment. Your primary focus will be on:

• Partner with business analytics counterparts to develop and maintain comprehensive reporting and dashboards to track key performance metrics, sales pipeline, and revenue

• Leverage data - driven insights to identify opportunities for process improvements and operational efficiencies

• Collaborate with teams across the business to provide data-backed recommendations to inform strategic decision-making

Revenue & Forecast Management

• Assist in management of the sales forecasting process, analyzing trends and variances to provide accurate and timely projection

• Collaborate with GTM Analytics and Finance to ensure accurate revenue recognition and reporting, which include but not limited to acquisition, upsell, downsell, churn, renewals and exit MRR

• Identify and address any operational roadblocks impacting the sales and customer care team's ability to close deals and progress pipeline

Process Optimization

• Streamline and standardize business operations processes to drive consistency and scalability

• Implement tools and technologies to automate repetitive tasks and improve productivity

• Document and socialize best practices to enable the broader team

As a key member of the Business Operations team, you will have a direct impact on the success of the business segment to scale their businesses. By applying your business operations expertise, you will help teams across the segment build deeper relationships with their customers, and deliver the passion andexpertise that they demand. Your work will directly contribute to the growth and success of the segment, a strategic priority for the broader RingCentral business.

Qualifications:

• Bachelor's degree in Business Administration, Finance, or related field preferred

• 3+ years of experience in finance, sales operations or equivalent function

• Must be a self starter, able to work independently, thrive in a fast-paced environment

• Customer centric approach with interpersonal skills necessary to manage business and technology relationships

• Excellent written and verbal communication skills with both technical and non-technical parties

• Ability to work collaboratively in a team environment and contribute to positive work culture

• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines

• Proficiency in Microsoft Office, Google Suite, Tableau, Salesforce

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Wellness programs including 1:1 coaching and meditation guidance 

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Pet insurance and Pet Telehealth

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s Global Ops team works collaboratively to provide cohesive support and strategy that build, nurture and lead all aspects of the business. That’s why we’re the largest and fastest-growing pure-play provider in our space. RingCentral has become the leading global cloud-based communications provider because we’re not just selling solutions; we’re changing the nature of communications. This is an opportunity to lead a massive change in the way teams, organizations and our communities, collaborate. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $88,000 and $164,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.