At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

Clinical IT Solutions and Support Specialist

Clinical IT Solutions and Support Specialist is responsible for deploying, configuring, and supporting software applications within an organization. This role involves working closely with business units to ensure that applications meet user needs and are effectively integrated into the organization's technology environment. The specialist also provides ongoing technical support, troubleshooting, and training to ensure optimal application performance and user satisfaction.

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Clinical IT Solutions and Support Specialist, by keeping a team of elite healthcare professionals operational.

To continue to be an industry pioneer delivering unparalleled care, we need a Clinical IT Solutions and Support Specialist who shares our commitment to distinction and progress. Are you one of them? If so, apply today!

As an Elara Caring Clinical IT Solutions and Support Specialist, you’ll contribute to our success in the following ways:

• Application Implementation: Oversee the installation, configuration, and customization of software applications
• Technical Support: Provide technical assistance to users experiencing issues with applications. Troubleshoot and resolve software-related problems, escalating complex issues to developers or vendors as necessary
• User Training: Conduct training sessions for end-users to help them effectively use new applications. Develop training materials and user guides to assist with application adoption
• Project Coordination: Work with project managers, developers, and other stakeholders to ensure successful application implementation. Participate in planning, testing, and deployment phases, ensuring that projects are completed on time and within scope

Why Join the Elara Caring mission?

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference
• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement 
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance

What is Required?

• Bachelor’s degree in Computer Science, Business, or other related field required
• Computer Science, Computer Information Systems, Software Engineering, or equivalent industry work experience
• 5 + years of IT or business experience running or supporting a PCS business Valid driver’s license and insurance
• Ability to manage multiple tasks efficiently, display excellent judgment, and work productively in a fast-paced, team-oriented environment
• Proficient in Microsoft Office and other software management applications
• Knowledge of healthcare industry is preferred
• Knowledge of quality and performance improvement processes and programs implementation
• Up to 10% travel within the U.S

You will report to the VP Clinical IT Solutions.

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.   

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to [email protected].