What You’ll Do

• Is responsible for enabling business partners across the enterprise to perform changes in a thoughtful, consistent, and reliable manner to prevent consumer harm. Minimizing harm arising from Consumer Impacting Events as a result of change is a key component of Discover's Compliance Management System, Discover's top priority. This role will partner with and support Initiative Owners and others managing change across the enterprise.
• This highly visible role will play a critical part in driving quality so that Discover can reduce risk, better serve customers, and spend more capacity on strategic work rather than fixing errors.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Run problem solving sessions to resolve blockers to effective change management.
• Supporting the Change Management Toolkit team to drive continuous improvement and transparency to end users
• Monitor the implementation of the Change Management Framework.
• Shepherding key initiatives through the Change Management process.
• Running forums for change process owners and users to introduce updates, collect feedback, and share best practices.
• Determining the proper level of change management for a given project and helping end users navigate the process.
• Maintaining Office Hours to answer questions.

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Qualifications You’ll Need
The Basics

• Bachelor in Accounting; Business Administration and Management; Finance; Information Technology; Engineering; Arts or related
• 8+ years Operations Management, Process Management, Technology, Lean/Six Sigma, Operations, Risk Management or related 
• In Lieu of Education 10+ years Operations Management, Process Management, Risk Management or related 
   

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.
• Travel up to 10% of the time.

Bonus Points If You Have

• Masters Accounting ; Finance; Information Technology; Business Administration and Management or related

• Lean, Six Sigma, Agile ​

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.