Posted:
8/19/2024, 5:00:00 PM
Location(s):
Cork, Munster, Ireland ⋅ Munster, Ireland ⋅ Belfast, Northern Ireland, United Kingdom ⋅ Northern Ireland, United Kingdom
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
IT & Security ⋅ Software Engineering
Workplace Type:
Remote
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
The Role:
We are looking to hire a skilled Contract Product Support Engineer to assist our clients with all technical related issues around our products (ITM Sigma \ ITM SaaS \ ITM On Prem).
You will be required to respond to customer tickets and assist clients via remote access or by SFDC \ Email \ Phone \ Etc.
The ability to work from home and being self management.
This may include installing software that is related to our product or the OS that the customer is using, diagnosing networking issues, Installation \ Upgrades, other related issues around our products.
To ensure success as a Technical Support Engineer, you should have in-depth knowledge of IT systems, cloud platforms (AWS \ Azure), excellent communication skills, the ability to work independently be a team player.
Ultimately, a top-class Technical Support Engineer provides valuable assistance and support while maintaining strong customer relations.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Website: https://www.proofpoint.com/
Headquarter Location: Sunnyvale, California, United States
Employee Count: 1001-5000
Year Founded: 2002
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Email ⋅ Enterprise Software ⋅ Information Technology ⋅ Network Security ⋅ SaaS