Work Location:

New York, New York, United States of America

Hours:

40

Line of Business:

TD Securities

Pay Detail:

$125,000 - $140,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Preferred Qualifications:

Department Overview:

Global Operations and Business Services is a diverse and dynamic group of individuals, whose varied talents and experiences enable us to provide critical infrastructure services that support and/or control the trading, investment, and corporate banking functions of TD Securities. We are committed to innovation with purpose, execution with excellence, and continually improving the employee value proposition. We foster a culture of diversity, inclusion, and community giving.  Our dynamic team is divided into five main functional areas: Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, and Change Delivery.

The Global Operations team partners with the front office and other groups globally to mitigate risk and deliver world class service to our global client base. They provide operational support and control functions across the trade lifecycle.  The team is heavily involved in new product initiatives and process improvements to streamline our support model.  They take great pride in ensuring controls are being continuously reviewed and updated while focusing on the customer at every point of contact.  

If you are industrious, collaborative, innovative, and enjoy visionary thinking, while also maintaining a commercial view on the market, joining our team could be an ideal opportunity for you.

Role Details:

Manage the Team to ensure they deliver effective operational processes as it relates to reconciliations.  The role is also accountable, as a team independent from the day to day process, to asses and actively lead continuous improvement efforts intended to increase efficiency and maintaining the standards and controls required in a Global operating environment.  The group’s primary responsibilities include reconciliations of a variety of on and off balance sheet accounts spanning multiple business lines in the New York office.  The incumbent should have an advanced knowledge of the operating environment in their own area, as well as a general understanding of the full trade lifecycle for products and businesses across a Global Wholesale Bank.

Job Accountabilities:

• Partner with peers in Finance and Regulatory Reporting to provide accurate Operations data necessary for the completion of 15c3-1 and 15c3-3 computations
• Proactively manage the New York Operations control framework to ensure controls remain appropriate and effective in high business growth environment
• Own New York Operations’ relationship with internal and external auditors for annual reviews and audits.
• In partnership with the global MIS and Reporting and local Trading/Business Management teams, define, implement, and produce key metrics for the New York business including KRI and KPI
• Establish and document key controls – including monitoring and testing – to ensure ongoing compliance with firm and regulatory requirements
• Daily collaboration with cross functional teams and partners globally to identify key business opportunities and play a vital role in driving change and execute on our key initiatives
• Build and foster an environment of innovation that leads to working smarter and simpler
• Instill a mindset of critical thinking, risk management and understanding the needs of TDS's clients and internal business partners
• Guide team members to achieve career goals
• Embrace diversity, respect one another and create an environment where team members look forward to coming to work each day and feel proud to work in Global Operations
• Responsible for the provision of a challenging and stimulating environment, primarily through delivering quality leadership and empowering the team with the skills, tools and resources to follow through with their ideas
• Enhance existing and develop new MIS reports, in partnership with the central functional team, to ensure that all operational risks are identified, monitored and controlled
• Ensure processes utilized are effective and efficient – collaborate with service delivery, technology, finance and other specialist groups to ensure integrated service delivery
• Responsible for operating within documented risk parameters and ensuring exception/escalation processes are in place ensuring that risk parameters remain appropriate through periodic review and forward looking risk assessments
• Develop and maintain necessary functional expertise to deliver expected level of service

Qualifications/Skills/Experience:

• At least ten (10) years' experience in Capital Markets
• Solid understanding of reconciliations
• Business focused with understanding of operational workflows – Strong Knowledge of Capital Markets and business acumen on the trade lifecycle
• Strong team player, collaborates with others across Global teams, encourages other team members to participate and contribute and acknowledges the contributions of others. 
• Confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with business and senior management at all levels.
• Proven analytical skills and sound judgement in a dynamic business environment.
• Strong judgement and problem solving - Thinks ahead, anticipates questions, finds alternative solutions and identifies clear objectives.
• Creative thinking and analytical skills to review processes, build process flows, and identify opportunities for improvement 
• Highly motivated individual with a proven track record to deliver results.
• Demonstrated time management and organizational skills to meet tight deadlines as well as flexibility to adapt to changing priorities.
• Proficient in Microsoft Office products including Word, Excel, Visio, Adobe and PowerPoint

The Group Manager I, TDS Operations leads a group of operational functions and activities via Team Leaders/Operations Officers/ Analysts/Specialists within a unit and provide guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved for the overall group.

Depth & Scope:

• Provides people management leadership by recruiting top talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Leads team completing processes/ transactions/activities characterized by single to multiple step transactions limited systems and jurisdictions, higher volumes and/or low to medium complexity
• Advanced knowledge of the business and operational functions supported
• Work focus time horizon is generally medium term with minimal focus on strategic planning
• Requires advanced process management knowledge and expert knowledge of the risk profile for team processes supported strong knowledge in identifying, tracking and resolving gaps
• Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization
• Acts as a team escalation contact for issues raised from other internal groups, partners and/or customers
• Involves regular contact with cross-functional teams across TDBG or external contacts or customers

Education & Experience:

• Undergraduate degree/ college diploma preferred and/or
• 5+ years relevant experience and 3+ years people management experience
• Proficient knowledge of key functional areas including Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, Change Delivery, and Regional Operations
• Knowledge of capital markets products, which may include Foreign Exchange, Fixed Income, Equities and Derivatives.
• Knowledge of current and emerging trends in the industry and market
• Knowledge of risk management environment, standards and regulations
• Strong knowledge of process management
• Skill in negotiation and partnership
• Skill in using analytical software tools, data analysis methods and reporting techniques to assess risk and challenge the status quo
• Skill in leadership, mentoring, coaching and performance management
• Ability to exercise sound judgement in making decisions
• Ability to engage in project activities to ensure completion of initiatives
• Ability to communicate effectively in both oral and written form with partners at all levels including senior management
• Ability to work collaboratively and build relationships
• Skill in organization and time management
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to process and handle confidential information with discretion

Customer Accountabilities:

• Leads respective group within a business unit in delivering operational support to the assigned areas
• Identifies and responds to changes in the business environment and establish action plans to address client issues and priorities
• Acts as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience
• Secondary escalation point for significant risks/exceptions
• Monitors service and control standards against overall business/department objectives
• Provides frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement
• Negotiates and help to resolve complex and/or escalated issues
• Builds a client-centric, collaborative and innovative culture

Shareholder Accountabilities:

• Proactively identifies key business opportunities, research and recommend system enhancement/modifications, develop strategies to achieve recommendations and work closely with system support to execute and implement system upgrades/enhancements
• Conducts root cause analysis, evaluate options and provide recommendations; ensure appropriate reporting and escalation of issues occurs based on risk profile
• Contributes to the development of the business plan, operationalize the plan and deliver on assigned service or functionality
• Protects the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high-risk transactions/activities as needed
• Provides expertise and coordinate implementation and testing of new processes and systems and ensure these are well documented
• Applies knowledge of end-to-end processes and regulatory requirements to drive achievement of department standards for productivity and efficiency, implement process improvement initiatives and execute on change, supporting adherence, tracking and realizing benefits
• Mitigates risk by coordinating activities with partners in Operations, Technology, Finance, Risk Management, etc.
• Follows and ensures employees are knowledgeable of and comply with Bank and industry codes of conduct
• Acts as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups and may sign off on projects of small scale and/or complexity
• Conceptualizes/defines change framework and contribute to strategy discussions; act as a key change agent for a defined area
• Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management); ensure unit operates in compliance with applicable internal and external requirements
• Participates in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments
• Assesses performance based on team and function analytics

Employee/Team Accountabilities:

• Provides both leadership and guidance in managing the overall team
• Coaches and trains to develop team capability and ensure requests and infrastructure issues are handled according to established service standards
• Leads the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Creates a dynamic work environment in line with TD's Employee Value Proposition; challenge the status quo
• Grows team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
• Shares knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues
• Encourages good working relationships with other functions and teams
• Promotes a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Facilitates change through positive reinforcement of milestones and successes as well as encouraging open discussion
• Operates with a One Team mindset
• Supports an environment where the team freely escalates performance and production challenges

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
 

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.