About Marshmallow

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly. 

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most. 

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

How we work

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact. 

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

Pricing at Marshmallow

This role will sit in the Pricing Team, reporting to the Director of Pricing & Underwriting. The team is responsible for managing our loss ratio, underwriting footprint, broker optimisation and growth targets. This means that the Pricing Team is integral to driving the business forwards. But you’ve probably read that all before! So what’s new?

We work in a very different way to most pricing teams that you might be familiar with. Everyone in Pricing has the potential to make a massive contribution to the business, so we all take ownership, move fast, innovate and deliver changes to our rates at high frequency.

A fantastic aspect of working at Marshmallow is that we have the backing of our senior leadership team to make decisions and take action autonomously. We’re the masters of our own destiny and we aren’t tied down with vast amounts of red tape! We analyse, implement, learn and iterate rate changes before most pricing teams have had their Shreddies. 🥣

You’ll also be excited to know that we don’t just churn out GLMs all day. We build & deploy exceptional in-house pricing data science models using the latest modelling techniques. You’ll work alongside other Pricing Data Scientists & Analysts pushing their innovative pricing projects; whilst also being able to work with the wider Data Science community on modelling customer behaviour, fraud & MLENG enhancements. We know first hand what a powerful combination this is!

Work alongside a team of highly skilled engineers who ensure that our pricing decisions are implemented swiftly and efficiently. This collaborative environment allows us to design and deploy pricing features that most other pricing teams can't match. With access to vast amounts of data—not just the standard policy, claims, and quote data, but also enriched data from various third-party APIs—our engineers continuously enhance our understanding of our customers. This unique capability gives us a competitive edge, enabling us to tailor our pricing strategies in ways that set us apart in the industry.

What you’ll be doing

As a Business Analyst within our Pricing Team, your primary purpose will be to bridge the gap between business objectives and technical execution. You will ensure that our pricing strategies are not only aligned with our overarching business goals but are also responsive to market demands and customer needs. By analysing requirements, collaborating with various stakeholders, and driving process improvements, you will play a crucial role in delivering our pricing strategies to maintain our competitive edge in the market. Your responsibilities will include:

• Requirement Gathering: Work closely with stakeholders, including underwriters, data scientists, product managers, and senior management, to gather and document detailed business requirements for pricing initiatives.

• Stakeholder Collaboration: Facilitate effective communication and collaboration between cross-functional teams to ensure alignment on project objectives and deliverables.

• Data Analysis and Interpretation: Collect and analyse data to identify trends, patterns, and anomalies that impact pricing decisions. Provide actionable insights to support strategic decision-making.

• Documentation: Maintain comprehensive documentation of business requirements, pricing models, methodologies, and processes. Ensure knowledge transfer and continuity within the team.

• Reporting: Prepare and deliver detailed reports and visualisations to communicate findings and recommendations to stakeholders at various levels of the organisation.

• Process Improvement: Identify opportunities for process optimisation within the pricing function. Implement best practices and drive continuous improvement initiatives.

• Project Management: Lead and manage pricing-related projects from inception to completion. Ensure projects are delivered on time, within scope, and meet the desired objectives.

• Risk Assessment: Evaluate the potential risks associated with the implementation of pricing projects, including the risk of project failure. Provide recommendations to mitigate these risks and ensure successful project outcomes.

Who Are You?

To be successful in this role, you should possess the following qualities and skills:

• Insurance Knowledge: You have a solid understanding of the insurance industry, ideally in pricing and underwriting processes. 

• Communication Skills: You excel in communicating complex concepts clearly and concisely to both technical and non-technical stakeholders. You have the ability to translate intricate data and technical jargon into straightforward, understandable terms. Your presentation skills are top-notch, enabling you to effectively convey your findings and recommendations through compelling visualizations and narratives. You are skilled in facilitating meetings, leading discussions, and ensuring all stakeholders are aligned and informed. 

• Problem-Solving Abilities: You are a proactive problem solver who can think critically and creatively to overcome challenges and drive improvements.

• Technical Proficiency: Familiarity with data analysis tools (e.g. Excel, SQL, Python) is a plus.

• Collaboration: You thrive in a team environment and can build strong relationships with cross-functional teams. You are a team player who values diverse perspectives.

• Attention to Detail: You ensure accuracy and precision in your work, especially when it comes to data analysis and reporting.

• Adaptability: You are comfortable working in a dynamic and fast-paced environment. You can adapt to changing priorities and manage multiple tasks simultaneously.

What We Are Looking for From You

• Strong Communication: Excellent verbal and written communication skills. Ability to convey complex information to various stakeholders.

• Experience: A minimum of 3+ years of experience as a Business Analyst

• Project Management Skills: Demonstrated ability to manage projects effectively, ensuring timely delivery and alignment with business objectives.

Perks of the job

• Hybrid working - Spend  3 days a week with your team in our collaborative London office

• Competitive bonus scheme - designed to reward and recognise high-performance

• Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes

• Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years

• Work From Anywhere - 4 weeks of work from anywhere to use, with no need to come to the office

• Mental wellbeing support – Access therapy and mental health sessions through Oliva

• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset

• Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches

• Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)

• Tech scheme - Get the latest tech for less

Plus all the rest; 33 days holiday, pension, cycle-to-work scheme, monthly team socials and company-wide socials every month!

Our process

We break it up into 4 stages:

• Initial call with one of our Talent team (30 mins)

• A skill-based and past experience interview (75 mins)

• Final stage behaviour-based culture interview (60 mins)

We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

Recruitment privacy policy

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.