The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The Senior Director, People Business Partner is an enthusiastic and talented People leader who will partner closely with the PayPal Consumer, Venmo and Marketing leadership teams to drive and evolve forward-thinking global talent strategies and services. Consumer Leadership team is responsible for the overall leadership, strategic planning, P&L and day-to-day general management of all aspects related to PayPal’s consumer-focused operations, across PayPal and Venmo. You will own the development and implementation of thoughtful engagement with the team and employees to advance one-of-a-kind employee experiences. You will be responsible for supporting the people agenda for multiple senior leaders. You will also be accountable for leading programs at scale, from need identification to implementation, considering the unique needs of our internal customers and in close partnership with the People Centers of Excellence (Talent & Organizational Development, Total Rewards, Talent Acquisition, People Partner Support teams).

Responsibilities will be strategic and broad: leadership consulting on People matters, people manager coaching & development, performance and talent management, organizational realignment and workforce planning, talent sourcing, hiring & retention strategies, and People program development and implementation. This role will be responsible for helping to strengthen the senior leadership team of the function by providing coaching and guidance to senior leaders to further develop their leadership capability, impact, and capacity.

This is a great opportunity to be a true owner in a fast-paced, globally dispersed environment, helping people to succeed and thrive in our culture.

Job Description:

The Company

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid.

We operate a global, two-sided network at scale that connects merchants and consumers with 426 million active accounts (consisting of 392 million consumer active accounts and 34 million merchant active accounts) across more than 200 markets. PayPal helps merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

PayPal is a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

The Position

The Senior Director, People Business Partner is an enthusiastic and talented People leader who will partner closely with the PayPal Consumer, Venmo and Marketing leadership teams to drive and evolve forward-thinking global talent strategies and services. Consumer Leadership team is responsible for the overall leadership, strategic planning, P&L and day-to-day general management of all aspects related to PayPal’s consumer-focused operations, across PayPal and Venmo. You will own the development and implementation of thoughtful engagement with the team and employees to advance one-of-a-kind employee experiences. You will be responsible for supporting the people agenda for multiple senior leaders. You will also be accountable for leading programs at scale, from need identification to implementation, considering the unique needs of our internal customers and in close partnership with the People Centers of Excellence (Talent & Organizational Development, Total Rewards, Talent Acquisition, People Partner Support teams).

Responsibilities will be strategic and broad: leadership consulting on People matters, people manager coaching & development, performance and talent management, organizational realignment and workforce planning, talent sourcing, hiring & retention strategies, and People program development and implementation. This role will be responsible for helping to strengthen the senior leadership team of the function by providing coaching and guidance to senior leaders to further develop their leadership capability, impact, and capacity.

This is a great opportunity to be a true owner in a fast-paced, globally dispersed environment, helping people to succeed and thrive in our culture.

Responsibilities:

• Operate as the People leader and business partner for Consumer group SVPs and VPs to develop and steward a holistic talent plan that supports strong business results
• Demonstrate impeccable integrity with values consistent with the Company
• Results-driven individual who can translate business priorities to actionable plans
• Build credibility and trust with leaders and employees across all levels
• Deep business and data acumen, collaborative approach, with the executional know-how of building & scaling programs globally through ongoing development, support, and engagement of employees
• Provide thought leadership and support on advancing Diversity, Inclusion, Equity & Belonging strategies
• Analytical and critical thinking with a metrics-driven approach to talent solutions and the ability to leverage people analytics and insights to create compelling narratives for change to gain sponsorship
• Ability to root-cause issues, match people strategies to business strategies, and deliver global programs that drive results
• Ability to analyze complex situations and make clear and strategic recommendations for business leaders and their teams
• Effective and influential communicator who tailors communication style as needed
• Empathetic leader who can coach employees and managers through complex situations and sensitive matters
• Team oriented builder who understands how to achieve buy-in from diverse constituencies, builds bridges and designs “win-win” solutions across a matrix management organization
• Ability to flourish and navigate complexity in a rapidly changing organization and operate comfortably in ambiguous situations
• Partners with business to drive & lead through dynamic change and organizational evolution
• Builds and fosters an inclusive and diverse culture aligned to our vision, mission & values
• Enables people manager and leadership team effectiveness
• Develop and mentor a global People business partner team

Qualifications:

• 10+ years of HR/People business partner client experience in roles of progressively increasing scope and in matrixed, high-growth, global organizations.  Strong business acumen and domain expertise supporting global product and commercial organizations is preferred.   
• Experience in partnering with highly matrixed organizations; specifically, experience in implementing talent strategies to support a start-up growth business.
• Experience in a high profile, strategic HR/People Business Partner role with strong executive-level interface and a high degree of executive influence.
• Significant depth in organizational design & learning, people manager development and coaching, facilitation, and talent management is desired.
• Bachelor’s Degree in HR Management, Business Administration, or equivalent experience is required, with preference for an advanced degree in HR or Business Administration.

The type of People leader that flourishes at PayPal (behaviors, motivations, the how):

• Holistic Business Leader – a leader with management experience in a global matrix organization who can operate across boundaries and link People strategies to business outcomes
• Results Focus – has the drive and operational excellence to meet or exceed goals and objectives by solving problems creatively
• Strong Collaborator – who partners with stakeholders for win-win
• Change Agent – we are rapidly evolving as a business and need someone who can be at the helm to lead change thoughtfully
• Thought Leader – uncovers insights to create and guide new People strategies
• Nurturer of Talent – to bring out the best in individuals and teams
• Deals with Ambiguity – to take the unknown into action
• Challenges the Status Quo – be a thought-provoker to push new ideas and approaches
• A Believer in the “Greater Good” – one who always puts others’ needs above their own

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

Subsidiary:

PayPal

Travel Percent:

10

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$143400 to $285450

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.