Work Location:

Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

DEPARTMENT OVERVIEW

The Content Publishing Team is part of the Customer Engagement Platform within Technology. We are responsible to work on and publish over 3000 digital requests per year on TD’s public facing websites. The team includes over 60 team members. We work in an Agile environment (Kanban Pods). We follow a hybrid model (in-office/home).
 

JOB DESCRIPTION:

As part of an Agile pod, the Sr. Publishing Analyst will be responsible for managing the successful and rapid delivery of the day-to-day changes of some of TD's public facing websites (small to medium size tasks). Following TD's Share Commitments, the successful candidate will lead initiatives to help improve processes and drive efficiencies within the Content Publishing Practice. They will work closely with the Product Owner and Scrum Master and help lead Publishing Analysts within assigned Agile pod.

KEY ACCOUNTABILITIES:

• Manage and execute rapid delivery of requests to website properties, including: business as usual content changes, marketing campaigns, corporate Initiatives, regulatory changes, rate changes, and more;
• Assess client requests (in Jira) by understanding the business requirements, impact to clients and customers, and alignment to an integrated online experience;
• Document and coordinate all requests activities, including: requirements, change order requests, Jira intake, tracking, project status reporting, and communication;
• As needed, coordinate deployment activities with Quality Engineer, Delivery Management, Business/Marketing partners, and support teams to ensure successful delivery;
• Align work activities to support priorities as defined by requestors. Ensure deliverables meet quality objectives. Communicate status and provide timely escalation of issues;
• Participate in daily meetings (backlog refinement, pod huddle, etc.)
• Participate in quarterly Program Incrementation sessions to support roadmap and Business' OKRs;
• Develop and manage relationships with key partners: Marketing, Product Groups, Technology partners,
• Change Management, Incident Management, and external partners;
• Represent Content Publishing team as a subject matter expert;
• Lead initiatives to help improve processes and efficiencies;
• Provide a professional, consistent and positive client experience;
• Lead, coach, and mentor Publishing Analysts. Promote and support an environment that encourages productivity, innovation, teamwork and a high-level of professionalism.
  
   

MUST HAVE:

- Undergraduate degree;
- Experience working in an online/digital environment - 5+ yrs;
- Excellent communication skills (verbally and in written);
- Excellent knowledge of Agile methodology and JIRA;
- Strong business acumen and interpersonal skills;
- Excellent analytical, logical, and organizational skills;
- Able to occasionally work after-hours (evenings and weekends) to deliver projects.
 

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet