Location:

Milan, Lombardy, Italy

Job ID:

R0052425

Date Posted:

2024-06-10

Company Name:

HITACHI ENERGY ITALY S.P.A.

Profession (Job Category):

Customer Service & Contact Center Operations

Job Schedule: 

Full time

Remote:

No

Job Description:

As an IT Sourcing Category and Vendor Manager, your primary responsibility is to oversee the strategic relationships with vendors delivering critical IT services to the organization. This entails developing and implementing strategies to align vendor services with business objectives, optimize service levels, and mitigate risks. Collaboration with internal stakeholders, such as IT teams, procurement, and senior management, is essential to ensure that vendor partnerships drive value and support the organization's overarching goals.

Key Responsibilities:

1. Vendor Relationship Management:

• Cultivate and nurture strategic relationships with IT service vendors to foster collaboration, trust, and mutual understanding.
• Conduct regular performance reviews to assess vendor service levels, adherence to SLAs, and overall satisfaction.
• Proactively engage with vendors to identify opportunities for service improvement and innovation.

2. Strategic Planning:

• Collaborate with senior management to define the organization's IT service vendor strategy, encompassing vendor selection, contract negotiation, and ongoing management.
• Align vendor partnerships with the organization's long-term IT service delivery objectives and technology roadmap.
• Maintain a comprehensive portfolio of IT service vendors, categorizing them based on criticality and impact on business operations.

3. Contract Management:

• Lead contract negotiations with IT service vendors, ensuring favorable terms and conditions that support organizational interests while mitigating risks.
• Monitor vendor contract compliance and performance metrics to ensure adherence to SLAs and service quality standards.
• Manage contract renewals, extensions, and terminations in accordance with organizational policies and procedures.

4. Financial Management:

• Identify cost-saving opportunities through vendor consolidation, renegotiation, or alternative sourcing strategies.
• Provide transparent and accurate reporting of IT service vendor-related expenditures to support financial planning and decision-making.

5. Risk Management:

• Identify and assess risks associated with IT service vendor relationships, including cybersecurity threats, compliance issues, and service disruptions.
• Implement risk mitigation strategies and contingency plans to minimize the impact of vendor-related disruptions on business operations.
• Stay abreast of regulatory requirements and industry best practices related to IT service vendor management and compliance.

6. Performance Optimization:

• Monitor and analyze key performance indicators (KPIs) to evaluate IT service vendor performance and identify opportunities for improvement.
• Collaborate with vendors to develop and implement performance improvement plans, driving continuous service enhancement initiatives.
• Establish quality assurance processes to ensure the consistent delivery of high-quality IT services by vendors.

7. Stakeholder Engagement:

• Communicate effectively with internal stakeholders, including IT teams, procurement, legal, and senior management, to align IT service vendor activities with business objectives.
• Facilitate regular meetings and governance forums to review IT service vendor performance, address issues, and escalate concerns as necessary.
• Serve as a liaison between internal stakeholders and IT service vendors, managing expectations and resolving conflicts in a timely and professional manner.

Your background:

1. Education and Experience:

• Bachelor's degree in Information Technology, Business Administration, or a related field. MBA is preferred.
• Minimum of 5 years of experience in IT vendor management, procurement, or contract negotiation roles, with a focus on IT service vendors.
• Demonstrated success in managing strategic vendor relationships and driving service improvement initiatives within a large organization.

2. Technical Skills:

• Strong understanding of IT service delivery processes, including incident management, problem management, change management, and service level management.
• Proficiency in contract management software, IT service management (ITSM) tools, and other systems used for vendor management and performance tracking.
• Familiarity with ITIL,  or other IT service management frameworks.

3. Soft Skills:

• Excellent negotiation and relationship-building skills, with the ability to collaborate effectively with internal and external stakeholders.
• Strong analytical and problem-solving abilities, coupled with attention to detail.
• Exceptional communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical audiences.
• Effective leadership and team-building capabilities, with a focus on fostering a collaborative and results-oriented work environment.