Field Support Engineer

Posted:
7/18/2024, 5:00:00 PM

Location(s):
South Holland, Netherlands ⋅ Rotterdam, South Holland, Netherlands

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
IT & Security

Workplace Type:
Remote

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

We are seeking a passionate and skilled Field Service Engineer to join our LIFE CYCLE SERVICES department. As a key member of our team, you’ll play a crucial role in supporting our customers, implementing cutting-edge technologies, and ensuring operational excellence.

Your role and responsibility:

Field Service Engineer Automation with an affinity for controls and software solving ad hoc customer solution requests and being ready when your help is needed. Working as a field service engineer at Rockwell Automation means a lot of freedom and insight into interesting clients. Industrial automation results in a smooth, error-free, and efficient production process. Necessary for the customer to get the most out of their organization. You support clients throughout the Netherlands and sometimes Belgium with your technical knowledge. We give you freedom in your work, but also in choosing which Rockwell Automation expertise you want to develop yourself as expert. You will work in an exciting industry, where Rockwell Automation is one of the world's advanced players. You are in contact with the client's technical employees, and you are physically on location, at the place where it all happens, but you also work from home and office via remote connections to our customers' systems. That makes it interesting and varied. because no two situations are the same. Your work consists of: Working on projects, developing applications, assisting in setting up new designs, carrying out inspections, preventive maintenance and resolving disruptions. - Guiding customers to achieve optimal returns from their systems. -, installations and commissioning of systems. - Supporting the Sales department in technical areas. Work within a great and flexible team. You have colleagues worldwide with whom you are in contact, usually remotely and occasionally in the office.

Who are you?

You like the freedom in your work and look for variation in every assignment. You also dare to advise customers based on your knowledge and you do so in a social and convincing manner. You are there to help and you convey that. In addition, you are open to gaining new knowledge, learning, and developing yourself within the profession. And because it is an independent role, you have the right discipline to work as agreed and deliver the quality that is required.

Furthermore, you have:

  • Bachelor working and thinking level in a technical direction, for example electrical engineering, mechatronics, or automation.
  • Experience in process automation is an advantage.
  • Hands-on mentality and you are flexible.
  • Excellent communication skills in English and Dutch
  • Driving license (B).
  • Experience with IT networks and server applications is advantageous.
  • Willing to be part of our 24/7 on-call support team, offering troubleshooting assistance when needed.

What We Offer:

  • Dynamic Environment: Join an open, collegial, and international team with challenging tasks.
  • Performance-Driven Compensation: attractive rewards based on your contributions.
  • Professional Growth: access to internal and external training, continuing education, and career development support.
  • Flexibility: work from home (flex office) and enjoy flexible working hours.
  • Company Car: drive success with our company car benefit.
  • Social Benefits: beyond legal requirements, we offer additional perks to enhance your well-being.

Ready to make a difference? Join us at Rockwell Automation and be part of a transformative journey!

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