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Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Field Service is one of the fastest growing businesses in the company and we are the market leaders. Our customers include many Fortune 500 companies and represent a broad set of industries, including manufacturing, utilities, communications, consumer goods and healthcare. 

Our customers rely on our scheduling platform to improve operational efficiency and differentiate their services. Through millions of appointments on billions of pieces of equipment, Salesforce Field Service powers the world’s mobile workforce.

We’re seeking an exceptional Product Management Director to join the team and take a leading role in building the future of our industry-leading Scheduling, Optimization and Dispatch Management products.

The ideal candidate is an experienced product leader that can operate at scale and who is obsessed with making customers and their teams successful. 

Your Impact

• Define and implement a forward-looking product strategy and roadmap for Salesforce Field Service’s suite of Scheduling, Optimization and Dispatch Management capabilities

• Define and deliver critical product investments across multiple releases, including crafting requirements with prioritized features and success metrics tied to customer value and business growth

• Drive close partnership with UX and Engineering to define, scope, prioritize, and deliver standout features that meet market needs.

• Champion customer perspectives, driving continuous customer engagement across the team and embedding their voice into the product development process to deliver high-impact solutions.

• Engage with key internal and external partners to deliver roadmap updates, get product feedback, and identify additional challenges and opportunities. 

• Collaborate with marketing on product positioning, messaging, and go-to-market strategies to ensure market impact.

Competencies

• Leadership: Demonstrated success in setting an exciting and compelling product vision and in leading – directly and/or by influence – cross-functional multidisciplinary teams to realize that vision 

• Product Expert: Comprehensive understanding of the end-to-end product development lifecycle, including the ability to translate product requirements into actionable roadmaps and manage backlogs

• Entrepreneurial Mentality: Brings an analytical, data-driven and proactive approach to decision-making and problem-solving that enables scaling products to achieve significant revenue growth.

• Customer Champion: Consistent track record of building deep customer relationships and understand their needs, with a history of delivering data-driven products.

• Outstanding Communicator: Communication and presentation skills, including experience presenting to executive leadership, participating in the sales cycles and handling sensitive customer issues.

• Technical Depth: Able to hold your own in debates with technical architects and engineers, with deep familiarity with modern software development practices used to build and deploy web and mobile applications. 

Desired Skills and Experience:

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• 8+ years minimum of Product Management or similar experience, with a focus on AI-based products and user experiences. 

• Strong ability to build relationships and partnerships across an organization

• High technical understanding

• Excellent written and oral communication skills

• Proven track record of taking products from inception to launch

• Experience in Scheduling, Field Service or Customer Service domains is a plus

Benefits & Perks:
Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Open to Flex (1-3 days/week in the office), or Office-Based (4-5 days/week in the office).Check out our Salesforce Engineering Blog

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.