Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Job Title: ServiceNow Business Analyst
Department: 8140 – Global Technology Ops & Security
FLSA Status: Exempt
Job Summary:
The Insulet ServiceNow Business Analyst will work with internal Business Service owners, Application Owners, and the ServiceNow team to outline requirements, develop solutions, and convert them into agile epics and stories with acceptance and testing criteria. This position will ensure the technical viability of solutions, pinpoint opportunities to minimize implementation eLorts, and finalize solutions. Additionally, this role will update stakeholders on progress and support training, testing, and change management activities.
Key Responsibilities:
Meet with stakeholders to define and document ServiceNow solutions that meet business needs and organizational objectives
Own the relationship with stakeholders to identify, prioritize, model, and document business process and data requirements
Analyze patterns of business activity to understand demand levels for stakeholder requests
Ensure business requirements are understood, developed, tested, and delivered to specifications
Respond to ServiceNow service issues, and administration requests
Create quality content and documentation for workflows, services, user guides, testing, training, and self-service
Represent project stakeholders throughout planning, development, and release phases
Work with the platform team to develop release estimates
Coordinate User Acceptance Testing (UAT)
Qualifications:
3+ years’ experience as a Business Analyst for IT applications, services, and/or systems
3+ years’ experience with ServiceNow or similar management platform
Strong oral and written communication skills
Proficiency in MS O365 Suite
Ability to create Workflow and Swim Lane documentation
Understanding of ITIL frameworks – Service management, Change Management, Configuration Management, and Release Management
Experience managing relationships, operating procedures, and service level agreements with clients and coworkers
Experience in test plan creation and execution
Experience implementing systems using Agile methodologies
Experience designing and implementing IT and Non-IT related process workflows, procedures, and technical standards
Administration of a ServiceNow instance, including groups, roles, notifications, etc.
Preferred Qualifications:
ITIL certification a plus
ServiceNow Admin certification a plus
Agile scrum Master certification a plus
(Remote/ Flexible): This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired).