• Act as a senior team member providing exceptional customer service to both internal and external
• Respond to user issues, answering inquiries and resolving issues firsthand by providing workaround or training
• Triage production defects, recreate steps, provide supporting documentation and assigning to appropriate Scrum Team
• Detail acceptance criteria for application production defects – working with end users, product owners, PRS and development teams – ensuring that all aspects are considered
• Partner with the Scrum Master and Product Owner to ensure that JIRA defects get resolved with adherence to high quality standards
• Collaborate with other team members to continuously improve the support process and make it as efficient as possible
• Produce high quality work including documentation, details on JIRA tickets, etc.
• Report status and metrics to reporting Manager
• Assist with development and test activities; supporting team members as needed in order to remediate issues in a timely fashion

• Coaches others on business processes, conducts knowledge transfer sessions on as needed basis
• Develop test scenarios and test cases for use in system and integration testing
• Demonstrates ability to manage large scale initiatives

Education:

• Bachelor’s degree preferred or equivalent experience
• 5+ years Insurance experience preferred

Skill Sets:

• Ability to communicate and process highly technical information in a business-friendly manner
• Excellent organizational skills
• Excellent analytical and problem solving skills
• Excellent facilitation skills with the ability to drive issues to closure
• Ability to contribute both independently and as part of a team
• Excellent listening, communication, interpersonal and presentation skills
• Able to work in diverse teams, under tight deadlines, to deliver quality work for clients
• Commitment to delivering excellent client service
• Experience in Agile methodologies and being an agent of continual improvement
• Ability to partner with the business community and members of the IT team
• Ability to work in the Glen Allen office

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. 

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. 
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. 
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.  
• Markel offers hybrid working schedules of 3 days in the office and 2 days remote.

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on No other URL should be trusted for job Markel Group Careers.
• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to [email protected].

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. 

Should you require any accommodation through the application process, please send an e-mail to the [email protected].