We are currently looking for an experienced Financial Services Account Associate Senior with German to support the Client Services team for our location in Poznan.

About the team:

The Client Delivery Group – Client Services in Frankfurt is responsible for the customer service of customers from Germany and Austria for one of the largest asset managers globally.

About your role:

• The telephone and written answers from everyday to complex inquiries of our customers and consultants. 
• Responding to our customers' problems and finding solutions.
• Compliance with quality standards, possible control function.
• Verification of customer orders and, if necessary, corresponding post-processing.
• Escalation of difficult issues and complaint management.
• Participation in projects to implement the company's goals and improve certain processes.

What you bring:

• 1-2 years of experience Work experience in finance
• Experience in customer service – spoken and written
• Languages: Fluent German (at least C1) and good communication skills in written and spoken English
• A high degree of accuracy, quality and service orientation
• Independent and team-oriented work to achieve set deadlines
• Good organizational skills and high resilience without losing focus on the customer

What we offer you:

• Working in an international company, alongside international colleagues.
• Being a part of an innovative and entrepreneurial environment of a growing department and team.
• Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories).
• Development opportunities by using the company's on-line training database and LinkedIn Learning.
• Participation in projects and training sessions focused on both soft skills (communication, presentation, conducting meetings) and technical skills (Excel, knowledge of capital markets, English language).
• Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees).
• Opportunity to get involved in social projects and local initiatives.
• Language courses