You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Reporting to the Learning, Development manager, the Learning & Development Consultant partners with Group Claims and Absence Claims business unit leaders to develop performance and learning solutions for Absence Claims Specialists new hires and existing employees. This role has a strong emphasis on digital learning solutions and remote facilitation. 

Preferred skills

• • Strong communication skills (written and verbal) 

  • Flexibility - Switches focus as necessary to adapt to change  

  • Client focus 

  • Providing constructive feedback to learners and colleagues 

  • Ability to influence others without authority 

  • Ability to work both independently and within a team/project team in a hybrid environment 

  • Taking initiative to improve team's effectiveness and/or business processes 

  • Ability to partner and work with subject matter experts and business area stakeholders to derive key learning goals and instructional needs 

  • Analyzing and solving problems 

  • Attention to detail 

  • Experience in facilitating training in a virtual classroom environment Example: Microsoft Teams 

Qualifications

• • Knowledge and expertise in Group Claims/Absence Claims 

  • Skilled at creating, and supporting, digital solutions  

  • Instructional design expertise 

  • Understanding of how adults learn best 

  • Understanding of what creates a positive User Experience  

  • Ability to translate business goals into desired on-the-job performance 

  • Ability to determine whether training is part of a viable solution to correct performance gaps 

  • Keen interest in technology and emerging solutions 

  • Strong presentation skills 

Responsibilities

• • Design, deliver and maintain new hire training programs pertinent to Group Claims knowledge, in particular Absence Claims for newly hired Claims Specialists 

  • Design learning solutions using various digital tools and platforms 

  • Conduct root cause analysis work with other Learning and Quality professionals, and propose recommendations​ to business leaders to enhance department performance 

  • Coordinate testing of solutions with business partners and report on results 

  • Track results and outcomes of learning solutions and determine ROI​ 

  • Monitor the progress of training courses and evaluate their effectiveness, making changes and updates as needed based on data and metrics 

  • Share and collaborate with other Sun Life team members experts across the globe 

  • Follows up with clients and work groups to evaluate new and existing training programs, materials, and job aids  

  • Benchmarks internally and externally to leverage best practices  

  TRAVEL: This role may also be required to limited travel to some or all the Sun Life US offices to support deployment initiatives, build relationships with team members, and understand client needs. 

  Life is brighter when you work at Sun Life 

  Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical, and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more 

  Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account  

  A flexible work environment with a friendly, caring, collaborative and inclusive culture  

  Great Place to Work® Certified in Canada and the U.S.  

  Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running   

   

  Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more. 

   

  At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.  

   

  #LI-remote

  If you are a California resident, the salary range for this position is: 

  Southern region: $59,800-$89,700 annually

  Central region: $63,000-$94,500 annually  

  Northern region: $$67,400-$101,100 annually

  If you are a Colorado or Nevada or MN resident, the salary range for this position is $57,000-$85,500 annually. 

  If you are a Connecticut or Maryland resident, the salary range for this position is $59,800-$89,700annually. 

  If you are Washington or Rhode Island resident, the salary range for this position is $63,000-$94,500 annually.   

  If you are a New York resident, the salary range for this position is $67,400-$101,100 annually.  

   

  The full range minimum and maximum listed in the job posting is tied to the GCF level and job family.

   

  We consider various factors in determining actual pay including your skills, qualifications, and experience.  In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits. 

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Training & Development

27/08/2024

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.