INTL Business Analyst I - IZ08YY

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Business Analyst

This role will be based in London, UK and you are required to have the necessary right to work details prior to application.

The Hartford IT department seeks an experienced and driven Business Analyst to join its London-based team with the objective of helping to roll out technical solutions (projects and enhancements) that will support our business within the international segment of Hartford Global Specialty.

The role will involve significant exposure to the business community (Operations, Underwriting, Claims), to compare existing and future state processes, produce a gap analysis of required functionality with a short-term and long-term technical solution design to address any functionality shortfall.  You will liaise with peers within the Hartford Global Specialty IT department across a variety of projects and are expected to be hands-on when needed during the delivery of project activities to ensure milestones are achieved.

The role will focus on supporting the Scrum Master / Project Manager with the technical analysis, delivery and quality of deliverables throughout the IT systems development lifecycle and driving projects toward realizing intended benefits aligned to the needs of the business.

Reporting Relationships

• Reports to Technology Manager

• Works in close co-operation with the Hartford Global Specialty IT teams

Job Responsibilities & Competence

• Serve as the liaison between various business units and the IT Department in determining business requirements / user stories and acceptance criteria for initiatives with a high degree of complexity

• Analyse requirements feasibility to determine whether the requirement is viable both technically & operationally

• Analyse the business needs by examining the current processes, defining new processes, identifying problems and offering solutions

• Document & translate business requirements into systems specification documentation including use cases, wireframes, workflow diagrams, functional and non-functional system requirements

• Assist stakeholders with varying points of view and priorities to understand the bigger picture.

• Presentation of solutions to all levels of the organization.

• Collaborate with developers to determine functionality options and associated level of effort and to communicate any trade-offs between usability and cost to the business units

• Work with stakeholders across the business, subject matter experts and third party entities, reconciling conflicts and presenting information in a manner the business units can review and approve

• Work alongside the Scrum Master / Project Manager to drive and manage testing

Procedures

• Comply with and follow Hartford’s policies and procedures

• Adhere to any common standards set across the company and ensures that policies and procedures are adequately documented

Other Duties

• The job description is intended to describe the main duties only.  Job holders are expected to maintain flexibility and perform all other reasonable duties that relate to the job as assigned by The Hartford

• The job holder may need to travel to our other office locations on an ad-hoc basis to satisfy assigned duties

Qualifications and Capabilities

Technical Skills

• Experience of Policy Admin systems (Genius, Subscribe), Exposure and Aggregation Management Tools, and Claims Management Systems (DOCOsoft), their processes and workflows

• Understanding of data modelling techniques, data structures, and data warehouses

• Capability to conduct analysis of data and document data flows and ETL transformations and implementation of business logic.

• Proficient in gathering data from and analysing SQL databases.

• Knowledgeable of various project management methodologies, e.g. Waterfall, Agile.

• Proficiency in PowerPoint, Visio, Word, Excel, MS Project, SQL

Personal Skills

• Strong customer service ethic

• Strong analytical and logical problem solving skills

• Solid presentation skills

• Ability to learn and understand new products quickly

• Ability to prioritise and organise workload, handling varying priorities by setting expectations appropriately.

• Clear communicator both written and verbal

• Ability to develop and sustain relationships with internal and external customers

• Ability to apply a pragmatic and collaborative when required

• Self-starter, able to manage own workload and juggle tasks appropriately

• Proactive with suggestions for improvements; thinks laterally; receptive to new ideas

• Demonstrates ownership and responsibility

Educational Requirements

• Bachelor’s Degree or equivalent experience (not essential)

• Certification in Business Analysis best practices (a plus), e.g.

  • BCS (ISEB) – Certified Business Analyst

  • CBAP – Certified Business Analysis Professional

  • CCBA – Certification of Competency in Business Analysis

Experience

• Relevant experience preferably in the Insurance industry

• Relevant years of experience in a Business Analyst role

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