Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Red Hat OS Administration
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting and resolving technical issues, and ensuring the smooth operation of our systems. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure effective communication and coordination with clients to understand their issues and provide timely resolutions. - Troubleshoot and resolve technical issues related to the system or application. - Perform regular system maintenance and updates to ensure optimal performance. - Conduct system testing and debugging to identify and resolve any issues. - Stay updated with the latest industry trends and technologies to provide innovative solutions. - Train and mentor junior team members to enhance their technical skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Red Hat OS Administration. - Good To Have Skills: Experience with Linux server administration. - Strong understanding of system administration and troubleshooting. - Experience in managing and maintaining Red Hat OS-based systems. - Knowledge of shell scripting and automation tools. - Familiarity with virtualization technologies such as VMware or KVM. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Red Hat OS Administration. - This position is based at our Bengaluru office. - A 15 years full-time education is required.

15 years full time education

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