Career Area:

Business Technologies, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Are you passionate about customer success? Caterpillar provides services to our customers far beyond the initial equipment sale. We leverage connected equipment and our decades of application expertise to enhance customer performance.

Cat Digital exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles. Services is where we are investing our time, talent and money because they drive value for our customers, our company and our dealers. If you have a passion for helping customers succeed and want to be part of growing services, now is a great time to join. 

The Lead Management Product Team’s mission is to deliver qualitative sales and marketing leads through our digital application to our internal customers: Industries and Dealers in order to drive services revenue through our digital product.

Job Summary:

At the Interface of Business and Analytics, the Digital Business Analyst is a key player to connect these two worlds together. The Digital Business Analyst’s mission is to leverage various datasets and develop/sustain services leads in partnership with sales and marketing teams. The individual will also participate in specific projects aiming at further strengthening the lead management digital product.

What You Will Do:

• Gather and implement business requirements for leads development
• Analyze feedback information to improve leads quality
• Provide business recommendations to internal partners based on quantitative and qualitative data Improvement, enhancement and development of specific dataset based on opportunities
• Drive processes improvement and automation of lead generation application
• Coordination with Data & BI Team Users data support and training 
• Coordinate with field support specialists and customers to address and resolve problems and expand product usage
• Answer customer and field support questions; provide guidance and support for product integration and infrastructure issues.

What You Have:

• Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
• Master or Bachelor degree in Finance, Accounting, Data Science, Engineering, Business administration, Economics, Marketing or Law.
• Knowledge of SQL/Alteryx; Ability to manipulate data and create meaningful visualization.
• Basic programming skills.

Top Candidates Also Have:

• Knowledge of Aftermarket Services, Products and/or Applications.
• Advanced programming skills in any language such as Python.

Additional Information:

A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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