This is a full-time, 1 FTE, 40 hours/ week position.
Position Summary:
The Radiology Access Specialist acts as first line of insurance for patient safety to minimize exposure and risk. The position serves a critical role in insuring patient orders for imaging exams and procedures are in compliance with regulatory requirements including appropriate use documentation/criteria and prior authorization. This position provides complex scheduling services for all Diagnostic Imaging exams and procedures while demonstrating exceptional customer services and critical thinking skills.
Minimum Qualifications:
Required
- High School Diploma or Equivalent2 years customer service experience
- 1 year medical office experience
Preferred
Essential Job Functions:
In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.
- Prepares patients with pre-examination information & materials including administration of contrast media
- Communicates professionally with medical and Radiology staff to ensure quality care.
- Ability to triage when necessary
- Coordinates complex appointment schedules and patient management for exams and procedures
- Provides quality customer service
- Participate in the implementation, monitoring, and improvement of the hospital quality indicators
Knowledge, Skills, and Abilities
- Ability to work varied shifts
- Self-directed, completes assignments accurately, thoroughly and with minimal oversight
- Computer applications, MS Office, EMR, internet applications and standard office equipment
- Strong interpersonal, verbal and written communication skills
- Ability to work in a busy and stressful environment
- Exercises tact, discretion, sensitivity and maintains confidentiality
Physical Requirements
- Lifting, Pushing, and Pulling: Lift 30 pounds of weight (pick up supplies, move equipment, etc.) Carry equipment/supplies.
- Extended Hours: The role may involve working for extended periods, requiring sitting, walking, or standing for eight or more hours daily.
- Flexible Schedule: The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts
- On-Call Availability: On-call work may be required to respond promptly to organizational, patient, or employee needs
- Effective Communication: Proficient in effective communication, both in person and through various technologies
- Handling Challenging Situations: The role may involve dealing with upset individuals, requiring the ability to de-escalate situations and work effectively with frustrated patients, families, or employees
- Repetitive Tasks: Ability to perform repetitive tasks as needed to fulfill job responsibilities
Exposures
Tasks Include Potential Exposure: Job tasks may involve exposure to:
- Bloodborne pathogens, such as blood, bodily fluids, or tissues.
- Radiation in settings where medical imaging procedures are performed
- Various chemicals and medications used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances.
- Infectious diseases due to contact with patients in areas that may have contagious illnesses
The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.
77352636 AMI Deaconess - MRI (BHDH)