You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

In Group Disability, we serve more than 5 million Canadians - plan members and their dependents - through our more than 11,000 group benefit plans across the country. Our customers include employees, associations, affinity groups and creditors in virtually every industry in Canada, and we're proud to be their benefits provider.

The Referral Management team supports Group Disability in the interactions and use of services from third party providers. 

The Disability Associate is an integral member of Group Disability Operations and is responsible for the coordination of various activities in support of clients and group disability operations.

What will you do?

This role impacts our Plan Members, Plan Sponsors, and internal partners and has a significant impact on our ability to proactively manage our disability claims and provide excellent customer service to our clients.

As this is a combination of client facing and internal partner facing role, the people in this role must be able to provide assistance and resources within their scope, as well as understand when they need to forward a situation to a Disability Case Manager for further investigation or handling. Disability Associates are in direct daily contact with our clients and it is imperative that they are knowledgeable, professional and have the ability to pivot as a situation requires.

• Ensure the appropriate assignment, scheduling and routing of referrals
• Validation of received data and reports
• Validation/creation of supporting documentation files
• Monitoring and actioning high volume emails
• Adhoc inquiry support
• Work auditing
• Error correction
• Involvement in the maintenance and ongoing updating and improvement of process documentation
• Participation in continuous improvement initiatives 

What do you need to succeed?

• Excellent customer service skills
• Excellent time management skills
• Ability to work collaboratively with internal and external stakeholders
• Time management skills with the ability to switch focus in a fast-paced environment
• Detail-oriented production work, often at a high volume
• Comfortable with different technologies
• Operating in a Digital Environment
• Excellent communication skills (written/verbal)
• Problem solving skills
• Demonstrates resilience and initiative

What's in it for you?

• Competitive salary influenced by market range data
• Opportunities to learn new skills, grow and move into different roles
• Trusting, diverse and inclusive working environments 
• Continuous improvements that focus on enhancing your work and our clients’ experience
• Sustainability commitments to create a cleaner, more inclusive, and sustainable future for our communities 

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

44,700/44 700 - 73,200/73 200

Job Category:

Claims - Life & Disability

Posting End Date:

26/09/2024