General Information

Position: Legal Triage Analyst - CL

Location: Remote

Contract: Full-time role 40 hours per week

Work Hours: Monday-Sunday (2 days OFF) 8.30 am to 5.30 pm (will be on weekend rotation and could have to work bank holidays)

For internal applicants, the type of contract will remain unchanged. 

** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.

If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts and your employment may be terminated, if you are unable to do so.

Duties and Responsibilities:

• Validate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond or support in response to inquiries and or escalations which may be generated by including but not limited to external third parties, Client or Accenture.
• Knowledge of understanding Legal Processes, jargon, abbreviations etc used in criminal investigations and court judgements.
• Experience in managing Social Platform Eg Facebook LinkedIn Twitter etc , more specific knowledge in Community Operations and Trust Safety domain of social media.
• Become an established subject matter expert for policies and procedures in scope for Accenture.
• Understanding and checking validity of tickets under client supervision for cases following client processes and procedures.
• Complying with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
• Assigned and accountable for workable solutions and processes within specific area of responsibility.
• Escalating production issues to Operations Manager or client Point of Contact as appropriate.
• Addressing most non routine issues
• Ensuring all work is performed in accordance with SLAs and metrics

As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected].

• Bachelor s degree
• A minimum of 18 months customer service experience in a professional work environment
• Minimum 1 year experience with Microsoft Office

About Accenture:

Equal Employment Opportunity Statement      

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.          

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.