Claims Handler Financial lines

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Claims function at AIG

Our Claims professionals support AIG policyholders through some of the most challenging times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession.

About the role

What you need to know:

Your primary role is to handle the financial lines portfolio of claims from coverage enquiry through legal liability assessment (where relevant) and analysis, to timely and accurate resolution. You will provide punctual support to the Team Manager.

Duties and Responsibilities

1. Functional Responsibilities:

• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate for high value complex claims
• Working with Team Lead / Senior Adjusters in order to ensure effective vendor and litigation management on Complex claims within a personal allocation, including demonstrable savings
• Broader internal / external stakeholder communication where required
• Assist in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes
• Ensure adherence to best practice procedures for Casualty Complex claims, consistent with global best practice.

2. Accountabilities:

• Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense

• Effective communication and management of key advanced Complex claims and Casualty portfolio messages to internal stakeholders and customers/clients.
• Financial control through consistent reserve and other financial transaction discipline
• Accurate and consistent policy interpretation.

What we’re looking for:

• Excellent communication skills, both written & verbal
• Good level of Dutch and English/French

• Good time management skills
• A first experience within the insurance sector
• Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Europe S.A. (Belgium branch)