Develops new or modified process formulations, defines processing or handling equipment requirements and specifications, and reviews processing techniques and methods applied in the manufacture, fabrication, and evaluation of products. Involvement may begin at any step from pilot plant to full-scale manufacturing. Coordinates design requirement review with appropriate engineering/scientific personnel to ensure compatibility of processing methods. Compiles and evaluates test data to determine appropriate limits and variables for process or material specifications. May conceive and plan projects involving definition and selection of new concepts, equipment automation technology, and approaches in the processing or development of new or improved processes. Wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Exercises considerable latitude in determining objectives and approaches to assignments. Typically requires a degree and a minimum of 8 years of experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assists the GM in directing and supervising all aspects of operations, including engineering; building and grounds; technical services; event services, including ADA compliance; public safety; security; custodial services and parking departments.
• Manages the conversion & maintenance staff, duties include hiring, scheduling, & disciplinary reporting. Oversees the Operations budget, creating savings and efficient staffing.
• Coordinates the operations activities with other building departments and show-related contractors.
• Implement facility rules, regulation policies and procedures.
• Anticipate problems and appropriate solutions. Investigates, analyzes and resolves operational problems and complaints.
• Provide clear, concise, and timely communication of directives to other departments.
• Ensures that operations department receives pertinent information for most effective use of the facility and staffing.
• Advances local,  regional and national touring events in the Arena, Theater, and Convention Center.
• Assures facility readiness and smooth operation of all events.
• Oversees maintenance of the physical plant and systems.
• Responsible for the Master MSDS log in the building.
• Serves as Manager on Duty as required.
• Work with promoters and clients to understand expectations of successful event and serve as facility liaison to promoters and clients.
• Establish event needs based on promoter and client expectations. Communicate staffing and logistical needs to internal department and outside agencies and vendors
• Prepare seating and event diagrams using AutoCAD

Supervisory Responsibilities                                                    

• Manages subordinate supervisors in any of the following departments: Changeover, Housekeeping, Maintenance, Operations, Production, Engineering, Carpenters, Electricians, Plumbers, Technical Services, Event Services, Public Safety.
• Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with ASM's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                                   

• BA/BS degree in Business Management or Maintenance Engineering OR
• 5 years’ related experience, including 2 years’ experience in supervising or managing teams in a similar facility
• Additional experience may be substituted for education

Skills/Aptitudes

• Excellent organization skills
• Ability to prioritize and to handle multiple projects simultaneously
• Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
• Ability to effectively supervise staff
• Strong customer service skills
• Professional presentation, appearance and work ethic

Computer Skills                                               

To perform this job successfully, an individual should have solid knowledge of Microsoft Office Suite (Outlook, Word, Excel), and ability to learn maintenance manager software program and other related business systems.

Certificates, Licenses, Registrations

No certifications are required.

Other Qualifications                                                    

• Ability to work with limited supervision and as a team member
• Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is required to walk extensively; occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 50 pounds.
• This position requires work inside and outside of the building and some exposure to adverse conditions.

ASM reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  ASM may require an employee to perform duties outside his/her normal description.

ASM is an Equal Opportunity Employer.