Role Overview

We are seeking an experienced and detail-oriented Senior Technical Writer to join our team. The successful candidate will be responsible for creating, updating, and maintaining high-quality documentation for our products and services. You will collaborate closely with engineers, product managers, and other stakeholders to ensure our documentation is clear, accurate, and user-friendly. Your expertise will help our users, including developers and end-users, effectively understand and utilize our products.

This team aims to serve our customers in multiple ways, ranging from supporting product-led growth motions to increasing efficiencies on internal customer success teams. You will be responsible for enabling seamless self-service integration.

Responsibilities

Documentation Development:

• Create, update, and maintain comprehensive documentation, including user guides, technical manuals, API documentation, and release notes.
• Ensure documentation is accurate, clear, and accessible to the target audience.

Collaboration:

• Work closely with cross-functional teams, including engineering, product management, and customer support, to gather information and understand product functionality.
• Participate in development meetings to stay informed about upcoming features and changes.

Content Creation:

• Develop tutorials, how-to guides, FAQs, and other instructional materials to assist users in effectively using our products.
• Create and consult on visual aids such as diagrams, screenshots, and videos to enhance understanding.

Review and Editing:

• Review and edit documentation created by other team members to ensure consistency and adherence to company standards.
• Implement feedback from internal reviews and user feedback to continually improve documentation quality.

Documentation Standards and Best Practices:

• Establish and maintain documentation standards, guidelines, and best practices.
• Ensure consistency in terminology, style, and formatting across all documentation.

User-Centered Writing:

• Write documentation with a focus on the needs and perspectives of the end-user.
• Gather feedback from users to improve documentation usability and effectiveness.

Version Control and Management:

• Maintain version control of documentation to ensure users can access documentation for different product versions.
• Track changes and updates to products and ensure corresponding documentation is updated promptly.

Qualifications

• 4+ years of Technical Writer experience, with a focus on digital wallet solutions, identity verification, or related technologies in B2B2C contexts.
• Strong technical background and ability to work closely with engineering teams.
• Excellent communication, collaboration, and interpersonal skills, with experie
• Understanding of software development processes and methodologies.
• Familiarity with APIs, programming languages, and related technologies.
• Proficiency with documentation tools such as Markdown, Confluence, and Git.
• Experience with API documentation platforms like Swagger, Postman, or Apiary is a plus.
• Familiarity with Agile/Scrum development methodologies.
• Familiarity with user experience (UX) principles as they relate to documentation.