Global eCommerce Principal UX Program Manager

Description -

Job Summary
The Principal E-Commerce Program Manager supports the development and delivery of online shopping experiences on hp.com. As part of the User Experience (UX) design group, the senior individual contributor in this role coordinates workflow and architecture of processes and tools for the Agile product teams. The Principal E-Commerce Program Manager should have strong business operations, leadership, and communication skills; familiarity with Agile product teams; and a background in ecommerce design, product management or project management.

Responsibilities

• Leading process and workflow governance for the UX and UI design teams

• Enabling product teams to develop and drive web experiences that result in significant and measurable improvements in shopper experience, purchase conversions, and revenue

• Providing product teams and leaders with dashboards and notifications critical to tactical progress and strategic prioritization

• Leading project planning compliance with new web standards, processes and tools, and regulatory laws

• Developing productive internal/external working relationships and providing guidance to ecommerce designers, product managers, developers, and other team members

Education & Experience

• Four-year or Graduate Degree in Marketing, Information Technology, Business Administration, Computer Science, or related discipline or commensurate work experience.

• Typically has 10+ years of work experience, preferably in web design, software product management, project management, or a related field.

Knowledge & Skills

• Expert in architecture administration of Jira workflows, dashboards and process management

• Experience working in Agile software development product model methodology

• Comprehensive understanding of eCommerce analytics and business strategies

• Experience developing workflow automation

• Skilled in Project Management

• Skilled in User Experience (UX) and/or User Interface (UI) design

• Proficient to advanced skills in at least three of Microsoft Teams, Adobe Analytics, Figma, React, Miro, OKR planning, Design Thinking

Cross-Org Skills

• Excellent English verbal and written communication skills is required, with the ability to present complex information clearly and persuasively

• Spanish or additional languages a plus

• Proficiency working in cross-functional and multinational teams

• Strong leadership, teamwork, and problem-solving skills, with the ability to motivate and inspire others

• Detail-oriented, organized, and adaptable, with the ability to handle multiple tasks and deadlines

• Passionate about ecommerce innovation and customer experience

The base pay range for this role is $110,000 to 159,000 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Marketing

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement