Job Title 

Operations Supervisor (Nights)

Job Description

WHO WE ARE:

Framebridge has reimagined the custom framing experience to deliver beautiful, convenient custom framing for a modern lifestyle. We’ve eliminated the hassle and expense of traditional framing with our digitally-native online experience, convenient retail locations, and centralized manufacturing studios. We make it easy and fun to custom frame the things you love, and we’ve proudly framed over 2.5 million pieces and counting. To fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design and manufacturing.

We are a consumer business operating online and in our over 20 retail stores (DC, NYC, Boston, Atlanta, Philadelphia, Chicago) – and growing. We operate two manufacturing facilities in Lexington, KY and Moorestown, NJ that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

 

POSITION:

As a Supervisor you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that created a fantastic online custom framing service that cares for your art from beginning to end.

As a Supervisor you will have the opportunity to assist the Operations Manager in leading and developing your team. The core of the job will be engaging with your team during a shift to ensure that the highest levels of safety, quality, attendance, performance, and engagement are maintained. To achieve this, the Production Supervisor will ensure that their team of Team Leaders & Associates have all the tools needed to succeed for any task during a shift.

PRIMARY RESPONSIBILITIES:

• Oversee the operations team on the shift, providing daily support on the operations floor

• Act as a backup for other supervisory team members

• Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

• Maintains staff by recruiting, selecting, orienting, and training employees, developing personal growth opportunities.

• Maintains workflow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.

• Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.

• Maintains quality service by establishing and enforcing organization standards.

• Ensures operation of equipment by calling for repairs, evaluating new equipment and techniques.

• Provides manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data, answering questions, and responding to requests.

• Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms of control, and budgetary and personnel requirements, implementing change.

• Maintains a safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources, maintaining compliance with established policies and procedures.

• Resolves personnel problems by analyzing data; investigating issues; identifying solutions; recommending action.

• Maintains professional and technical knowledge by reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices.

• Contributes to team effort by accomplishing related results as needed.

• Other assignments directed by the Operations Manager

QUALIFICATIONS:

• High School Diploma or equivalent required

• 1-2 Year of Lead or Management Experience

• Ability to work Night shifts, Monday through Thursday 8pm-6:30am

• Excellent communication skills at all levels

• Great work ethic and ability to motivate others

• Team player who inspires and acts as a coach

• Accept continuous improvement as a value of the organization and be responsible for identifying performance

• Drive improvement in processes through Kaizen events that lead to improved performance.

• Establish annual personal goals and objectives.

• Determine career plans for each departmental employee based on capability.

• Lead an environment driven to achieve business results.

• Establish a training and certification process for each job on the team.

• Encourage teamwork, cooperation, and ownership.

REQUIRED EXPERIENCE:

• Expertise in leading an assembly operation.

• Minimum 2 years of leadership experience in a manufacturing environment.

• Demonstrated ability to take direction on and implement continuous improvement activities.

• Experience in a fast-paced consumer business.

PREFERRED SKILLS:

• Proficient skills with computers and manufacturing related software.

• Strong written and verbal communication skills.

EXPECTED OUTCOMES:

• Drive business results through a respect for people.

• Drive a complete ownership of results.

• The first pass quality yields for the business will be consistently approaching 100 percent.

• The organization will deliver consistently around 100% on-time to SLA / schedule.

• The organization will be focused on goal attainment.

• Employees will be cohesive, motivated, and engaged, with a focus on business priorities.

Time Type

Full time

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.