Location(s): Pune, Maharashtra, India ⋅ Maharashtra, India
Experience Level(s): Senior
Field(s): IT & Security
What We Look For
Educational Qualification: Bachelor of Engineering in Electrical, Electronics, E&TC, or related fields.
Certifications in Lenel, CCURE, or Genetec. Pref.
Hands-on experience in the configuration of IP CCTV cameras and familiarity with AXIS hardware.
3+ years of global customer-facing experience.
Key Responsibilities
Provide excellent customer support and act as a key interface for ensuring project execution within schedule and budget.
Collaborate with clients and security integrators to resolve hardware issues and complete validation and testing.
Preferred
Experience with CCURE, Lenel S2, ExacqVision, and Genetec software platforms.
2-4 years of experience in supporting IT infrastructure, specifically Enterprise Access Control (Lenel S2, GENETEC), Visitor Management, and Incident Management systems.
Strong understanding of security hardware like door controllers, readers, locking hardware, dual-factor authentication, cameras, video recording hardware, intrusion detection, and duress hardware.
Basic networking and Windows OS knowledge.
Soft Skills
Strong communication and interpersonal skills.
Ability to handle customer queries with patience and professionalism.