Public Services – Workforce Development, Consultant 

Role Details 

• Skill/Operating Group: Public Services (PS) – Domain: Platform Advisory 

• Level: Consultant 

• Location: Costa Rica 

• Travel Requirement: 0–100% (as per client/project needs) 

Practice Overview – Public Service Industry 

The Public Service (PS) team is one of the industry programs within Accenture’s Global Network, under Accenture Strategy & Consulting. Our practitioners bring the right blend of strategic and operational expertise to help clients solve their most critical challenges and deliver maximum stakeholder value. 

The Public Service industry group spans the following sub-sectors: 

• Border services 

• Cities, Transport & Infrastructure 

• Defense 

• Education 

• Non-profit 

• Post & Parcel 

• Public Health 

• Public Safety 

• Revenue 

• Social Services  

Principal Duties and Responsibilities 

As a Consultant in Workforce Development, you will play a critical role in driving client engagements and delivering measurable outcomes. Consultants are expected to own and lead significant workstreams, bringing in-depth subject matter expertise. 

Key Responsibilities 

• Project Delivery: Lead specific workstreams or modules across client engagements, including economic analysis, policy design, program structuring, and implementation planning. 

• Client Engagement: Interact directly with client stakeholders to gather requirements, validate hypotheses, and present insights; contribute to the development of actionable recommendations and policy interventions. 

• Knowledge Building: Support the development of thought leadership, best practice frameworks, and proprietary methodologies in areas such as labor market strategy, skill development, and economic diversification. 

• Capability Development: Strengthen expertise in economic modeling, workforce strategy design, and program implementation; stay abreast of global best practices and emerging trends in economic and human capital development. 

• Collaboration: Work seamlessly across global, cross-functional teams, supporting senior consultants and managers in delivering measurable client impact and overseeing junior analysts’ contributions. 

Qualifications 

• Bachelor’s degree in Business, Engineering, or a related discipline 

• Master’s degree/ MBA is an advantage but not mandatory   

Experience Requirements 

• 4–7 years of relevant experience, with a strong track record in the Workforce Development  

• Strong understanding of global and national trends in economic development, workforce transformation, and labor market dynamics. 

• Hands-on experience in designing or implementing economic growth, employment generation, or skill development programs is highly desirable. 

Industry /Functional Skills (Preferred – Workforce Development) 

• Deep understanding of economic policy formulation, workforce planning, and job market interventions. 

• Experience in conducting economic impact assessments, labor market studies, or skill gap analyses. 

• Familiarity with public-private partnership models, regional development planning, and employment ecosystem design. 

• Understanding of digital and green economy transformations, and their implications for workforce reskilling and inclusion. 

• Ability to translate policy objectives into actionable strategies, supported by robust data analysis and stakeholder engagement. 

Key Competencies and Skills 

• Advanced problem-solving and data-driven decision-making skills. 

• Strong communication, presentation, and documentation capabilities. 

• Effective stakeholder management across diverse and senior teams. 

• Ability to lead Analysts and contribute to practice development. 

About Accenture 

Accenture is a leading global professional services company that helps businesses, governments, and other organizations build their digital core, optimize operations, and accelerate growth. With approximately 791,000 people serving clients in more than 120 countries, Accenture brings deep industry expertise together with capabilities across Strategy & Consulting, Technology, Operations, Industry X, and Song. Its global footprint spans offices and operations in 52 countries and 200+ cities, underpinned by a connected network of innovation hubs and a worldwide system of Advanced Technology and Intelligent Operations Centers that scale delivery across markets. Leveraging strong ecosystem partnerships—and leadership in cloud, data, and AI—Accenture delivers measurable value at speed and at scale