The opportunity

The Cohort Management team is responsible for developing, design and implementing cohort management strategies to optimize group performance to achieve the Agency's goals through profitable growth and quality development of the entire Agency Distribution Channel for the Malaysia operation 

Responsibilities

• Strategic Planning and Execution:

• Design and implement cohort management strategies to optimize group performance and outcomes for agents (rookies, ManuPro, MDRT+)

• Responsible for the comprehensive planning, organization, and execution of agency initiatives. Ensure these efforts align with the agency’s growth vision and mission, driving strategic objectives forward.

• Develop and manage programs tailored to the needs of different cohorts to grow the mid and higher tier’s numbers and contribution to the business.

• Designing and enable the roll out of interventions/support to each of the cohorts.

• Lead the development and implementation of the agency’s strategic plan related to cohort management.

• Collaboration with leadership:

• Work closely with senior leadership and department heads to ensure that all strategic initiatives are aligned with the overall business strategy.

• Collaborate with the Sales, Recruitments and Training teams to define sales and recruitment and onboarding strategies, processes, and best practices that are relevant to the specific cohorts.

• Facilitate effective communication and collaboration across departments to ensure successful execution.

• Performance Management:

• Track, monitor and analyze performance data, and report on the progress and performance of agency initiatives and projects to provide insights and recommendations for improvement.

• Provide continuous feedback and support to ensure that all initiatives are on track and meeting their objectives.

• Work with data and digital teams to ensure automation and availability of relevant data through new digital portal for agents and agency leaders

• Strategic Presentations:

• Prepare and present detailed strategic initiatives, comprehensive reports, and well-founded recommendations to senior management and other key stakeholders.

• Ensure that all presentations are clear, concise, and aligned with the company’s strategic goals.

• Risk Management:

• Identify potential risks and develop robust strategies to mitigate risks associated with strategic projects.

• Ensure that risks are managed proactively to minimize their impact on the organization.

• Innovation and Growth:

• Foster a culture of continuous improvement and innovation within the agency.

• Identify opportunities for process optimization and operational efficiency.

• Implement best practices and industry standards in cohort management.

• Continuous Improvement:

• Continuously assess and refine strategies to improve organizational performance and competitiveness.

• Stay informed about industry trends and best practices to ensure the organization remains at the forefront of the market.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• 5+ years of progressive experience in the insurance industry with a proven track record of agency management and demonstrated good working relationships in this field.

• Strong understanding of business financials, with the ability to deliver results within financial parameters.

• Strong analytical skills with the ability to interpret complex data and provide actionable insights.

• Excellent project management skills, including the ability to manage multiple projects simultaneously.

• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

• Proficiency in performance management, sales management, cohort management, and communication.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture

• We lead with our Values every day and bring them to life together.

• Boundless opportunity

• We create opportunities to learn and grow at every stage of your career.

• Continuous innovation

• We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion

• We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship

• We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid