The Compl Bus Control Specialist performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

Responsibilities:

• Assesses activity samples as pass or fail, in relation to test questions for targeted processes. Assessment includes identification of remediation needs.
• May assist with performing specific functions such as RCSA, SOX, record retention, COB, regulatory compliance, etc. and change control functions.
• Supports one or more business units.
• Creates and runs reports with high attention to detail.
• Reports issues and deficiencies to senior management.
• May have continuity of business responsibilities
• Administers compliance plan, managing improved enhancements into the control environment.
• Identify, research, and escalate applicable governance, law and regulation issues; assist legal with requests and may interface with external agencies.
• Audit department processes, recommend changes, implement and train employees on process revisions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Thorough understanding of the work and processes performed within Customer Service
• Excellent attention to detail and follow through; demonstrated analytical skills.
• Demonstrated critical thinking skills
• Proficient skillset in Excel, Word, Power Point
• Consistently demonstrates clear and concise written and verbal communication skills
• 2-4 years of relevant experience

Education:

• High School diploma or equivalent

Schedule regular business hours, Monday through Friday

Eligible for HOP to HOP

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Job Family Group:

Compliance and Control

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Job Family:

Business Control

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Time Type:

Full time

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Primary Location:

Roy Utah United States

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Primary Location Full Time Salary Range:

$41,660.00 - $54,340.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Oct 09, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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