IT Service Management Representative

Posted:
12/25/2024, 4:00:00 PM

Location(s):
Bhubaneswar, Odisha, India ⋅ Odisha, India

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
IT & Security

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : IBM DB2 Database Administration
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : As per Accenture Standard

Summary: As an IT Service Management Representative, you will oversee the delivery of IT production systems and services, ensuring client satisfaction and managing risk. Your role involves supporting the infrastructure service management lifecycle and providing operational support to keep production systems and devices online and available. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead team meetings to discuss strategies and goals - Develop and implement process improvements to enhance service delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM DB2 Database Administration - Strong understanding of database performance tuning - Experience in database backup and recovery procedures - Knowledge of database security best practices - Hands-on experience in database monitoring and troubleshooting Additional Information: - The candidate should have a minimum of 7.5 years of experience in IBM DB2 Database Administration - This position is based at our Chennai office - A degree As per Accenture Standard is required

As per Accenture Standard

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

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Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing