• Good organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize.

• Familiar of US Healthcare workflow, healthcare related applications, HIT terminology, patient care environments.

• Able to troubleshoot and resolve technical issues

• Ability to communicate with diverse audiences

• Familiar with mid-high level technical concepts

• Exposure on interaction with international clients (USA).

• Hands on experience on application/ product support.

• Basic understanding of troubleshooting / analytical skills

• Awareness of ITIL concepts like Incident Management, Problem Management, Change Management, Knowledge Management, etc.

• Experience with SQL queries, MS SQL Server, T-SQL etc.

Has good level software support experience