About AIG Warranty

AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.

With over 20 years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.

Position Overview

Sr Account Director is responsible strategic leadership of our client relationships.  Guiding our solution designs to support growth and aiding business development in new client pitches and onboarding.  He/She will be leading our account management staff and will partnering with our Underwriting, IT, Operations, Legal and Finance leadership to best execute for our clients. This role provides leadership engagement to clients to nurture and grow the relationships with AIG.  This will include engagement with 3rd party service providers and broker/relationship managers.

Essential Duties and Responsibilities

• Provide industry insights and AIG strategic direction related to service contract offerings.
• Know and support client goals for strategic growth associated with service contracts and AIG related opportunities.
• Coordinate operational strategy related to the growth and maintenance of existing and new clients.
• Partner with contracted third-party vendors to support execution of service, sales, and marketing strategies.
• Establishing good working relationships with our top clients, as well as with prospective clients, posturing self as trusted source of knowledge and innovation.
• Ensuring that proposed client agreements align with operational process capacity of AIG and that AIG, and its clients and partners are executing within the boundaries of the agreements.
• Work with leadership to set growth targets and define growth opportunities within each account relationship and support account team in execution of growth initiatives.
• Initiate support from internal departments to ensure that the strategy and goals are delivered appropriately, including customer service, service dispatch, claims, finance, underwriting, and IT.
• Forecast and plan both sales and cost related financial impacts of your program(s) to overall AIG profit and loss.
• Drive internal program reviews and regular cadence of program sales and service updates to leadership.
• Create and lead Quarterly Business Review operational presentations with clients.

Operations Management

• Manage development process by leading and guiding development of business requirements and technical specifications
• Work directly with internal and client IT teams to understand business needs and systems processing
• Insure creation and maintenance of operational flows for program documentation
• Create and provide sales reports to internal stakeholders and clients as needed 
• Participate and guide in review of data issues and determine process to correct with input from client, partners, and internal IT teams

Essential Knowledge, Skills, and Abilities

• Culture: Demonstrate commitment to:  Excellence, Teamwork, Innovation, Initiative, and Can-do Attitude
• Presentation: Excellent presentation skills with a strong customer focus
• Sales: Persuasive and effective communication skills throughout the sales cycle
• Communication: Develop rapport with Executive level prospects and industry leaders
• Financials: Understanding of financials, profitability, and basic understanding of insurance risk management
• Execution: Ability to develop, implement and provide oversite to processes that provide positive results

Beneficial Knowledge, Skills, and Abilities

• Warranty operational experience
• Direct Marketing experience
• Financial knowledge
• Strong Excel and Visio knowledge

Education/Experience Requirements

• Proven experience in sales/operations required.
• Client management experience required.
• College degree required.

About Employment at AIG Warranty

This position primarily works from the Jeffersonville, Indiana office on a hybrid schedule allowing for some work from home flexibility. This is a full time, 40 hour per week role, during normal EST business hours.

AIG Warranty offers a first-class benefits package to their employees, and all benefits begin on day one of employment.

A partial list of benefits includes:

• Automatic employer contribution into 401k account, with an additional employer match opportunity
• Competitive Medical, Dental and Vision insurance plans
• Opportunity to earn a performance-based annual bonus
• A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off

AIG Warranty in Jeffersonville has a casual dress code, and a fun, friendly work environment.

If this position sounds like it could be the right fit for the next step in your career, please apply today.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

SM - Sales & Marketing

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

Service Net Warranty, LLC