Position Summary

- Responsible for managing and optimizing sales operations through online channels with a focus on driving revenue, executing promotions, and collaborating with internal teams to ensure alignment on sales forecasts and strategies..
- Develop Online Channel strategies for Small, Medium Business (SMB) category that will drive/sustain profitable Online growth

Role and Responsibilities

Sales Operations

• Oversee all online sales operations, ensuring alignment with business units (BUs) and maximizing revenue generation.
• Work with sales forecasting teams to ensure accurate predictions using sell-out run rates, reports, back orders, open POs, and channel inventory.

Revenue Generation

• Identify and drive opportunities to increase sales revenue through online channels.
• Collaborate with internal and external stakeholders and explore strategies to improve customer AOV and conversion rates. - optimize existing platforms (S.com.. etc
• Develop and implement online sales and operational plans that align with overall business objectives.

Promotion Management

• Consolidation of approved monthly promotions and setup guide - summary of all promo rules
• Coordinate promo brief to Performance marketing, setup brief to Platform
• Discuss with BU toolkit , and playbook shared by the Performance Marketing team

Channel Engagement

• Actively engage with business units and partners to seek opportunities to improve channel engagement.
• Provide guidance on promotion planning and execution to ensure alignment with business goals.
   

Forecasting and Alignment

• Manage online pre-consensus forecasting, working with BUs and online sales inputs to develop accurate sales forecasts.
• Align closely with customers and internal teams to ensure that sales targets and inventory levels are optimized.
   

Monthly Promo Setup Guide for Platform

• Oversee the operation of the Samsung platform (www.samsung.com), ensuring that all sales, promotions, and product activations are executed effectively.
• Coordinate with the SDS team to ensure that product benefits, communications, and activations of models are timely and accurate.
   

Collaboration and Coordination

• Work closely with online business development, BU PMs and RHQ/HQ teams to ensure seamless coordination on promotions and sales strategies.
• Ensure that all promotions and sales initiatives are in sync with overall company objectives and aligned with the customer experience.

Skills and Qualifications

•         Experienced professional with full understanding of specialized areas; resolves a wide range of issues in creative ways

•        Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions

•        Normally receives little instruction on day-to-day work and receives general instructions on new assignments

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